Istanbul, Istanbul, Türkiye
Journalist| Trilingual Customer Service & Business Development Specialist Turkish • Arabic • English I help international companies scale their operations through professional customer support, cold calling, business development, and administrative excellence—all delivered in three languages. Deep cultural understanding of Turkish, Arabic, and Western business environments, I bridge the gap between your company and new markets. PROVEN TRACK RECORD on Upwork | Top Rated Plus | 100% Job Success -2+ year partnership with business development 3+ year ongoing partnership with major client - 1,200+ hours of business development support - 27 completed projects | Consistent 5-star reviews - Featured in "Collaborative," "Committed to Quality," and "Reliable" badges CUSTOMER SERVICE & SUPPORT - Multilingual customer support (phone, email, live chat) - Technical support & troubleshooting in 3 languages - Customer success management & retention - Help desk support & ticket management - After-sales support & follow-up - CRM management COLD CALLING & APPOINTMENT SETTING - outbound calling campaigns - Qualified lead generation & prospect research - Appointment scheduling for sales teams - Script development & A/B testing - Follow-up sequences & nurture campaigns - Call tracking & performance reporting - Pipeline management & lead scoring BUSINESS DEVELOPMENT & GROWTH - Market research & competitive analysis (Turkey & MENA regions) - Lead generation & database building - Strategic outreach & partnership development - Supplier/vendor communication & negotiation - Sales support & proposal coordination - Territory expansion research VIRTUAL ASSISTANCE & ADMINISTRATIVE SUPPORT - Executive administrative support - Email & calendar management - Project coordination & task management - Data entry & database management - Document preparation & organization - Meeting scheduling & coordination - Social media management & content scheduling - General business operations support TRANSLATION & LOCALIZATION - Document translation (Turkish ↔ Arabic ↔ English) - Website & app localization - Marketing content adaptation - Customer communication translation - Cultural consulting for market entry INDUSTRIES I EXCEL IN E-commerce | Real Estate | Hospitality & Tourism | Healthcare | Professional Services | Consulting | Financial Services | Education LOCATION & AVAILABILITY - Perfect coverage for European, Middle Eastern - Available for full-time or part-time contracts - Open to long-term partnerships - Flexible scheduling to match your business needs
Experienced Customer Service professional with expertise in Etsy, Shopify, and Amazon. Proven track record of delivering exceptional experiences, resolving issues, and providing insightful product information. Skilled in adapting to customer needs, maintaining high satisfaction levels, and utilizing platform-specific tools to enhance the shopping experience. Valuable asset in the fast-paced e-commerce world on Etsy, Shopify, and Amazon.
Fluent in Arabic, English, and Turkish, I bring precision and cultural finesse to translation and localization. Proficient in industry-standard tools, I ensure seamless communication, capturing linguistic nuances for a global audience. Meticulous, collaborative, and adaptable, I deliver high-quality translations that resonate authentically in diverse markets.
As a Virtual Assistant for a UK-based online carpet sales company, I managed customer orders received through Facebook and Instagram, ensuring accurate entry into the tracking system while addressing pricing inquiries and resolving post-order issues. I created and maintained a social media content calendar, strategically planning and scheduling posts to maintain a consistent brand presence. Additionally, I engaged with customers by responding to comments and messages in a professional and timely manner, which led to increased audience interaction and improved customer satisfaction.