Singapore
Accomplished Account Management and Customer Success professional with 16+ years of experience across APAC & Oceania, specialising in cloud solutions, cybersecurity, and enterprise infrastructure. Proven track record in driving revenue growth, improving customer retention, and expanding strategic accounts through consultative solution selling and C-level engagement. Experienced in managing complex enterprise and public sector environments, delivering secure cloud transformations, large-scale migrations, and digital modernisation initiatives across Microsoft Azure, Microsoft 365, and Power Platform ecosystems. Strong background in supporting government-compliant cloud architectures, data sovereignty requirements, and security-driven solution design. Skilled in building long-term client partnerships, leading multi-million-dollar tenders, and collaborating with cross-functional technical teams to deliver scalable, business-aligned solutions. Demonstrated success in improving CSAT, reducing churn, and increasing account growth through structured upselling and value-driven engagement strategies. Recognised for combining technical understanding with strong commercial acumen to bridge the gap between business needs and technology solutions. Passionate about enabling digital transformation through secure, intelligent, and scalable cloud ecosystems.
· Manage and expand a portfolio of top APAC & Oceania clients as their main point of contact. · Plan and execute account strategies based on customer goals and market trends. · Guide new customers through onboarding and early sales stages. · Recommend solutions that match the client's business needs with OVHcloud offerings. · Track and update sales opportunities in CRM to forecast revenue accurately. · Work closely with internal teams to ensure smooth service delivery and customer satisfaction.
· Managed enterprise clients, driving adoption, retention, and account growth. · Identified opportunities to expand usage of AI, automation, and cloud solutions. · Led onboarding and positioned technology solutions to meet business goals. · Engaged senior stakeholders to strengthen long-term partnerships.
· Supported the growth of government healthcare accounts with cost-effective cloud and infrastructure solutions. · Contributed to large-scale bids by preparing proposals, pricing, and technical recommendations. · Partnered with technical teams to align solutions with customer goals. · Advised clients on cloud and infrastructure strategies.
· Managed enterprise and SMB accounts across ANZ and SEA, promoting cloud adoption. · Maintained high customer satisfaction and reduced churn through proactive engagement. · Increased deal sizes via structured upselling and cross-selling. · Qualified opportunities and kept accurate pipeline records. · Collaborated with partners to expand account reach and accelerate growth.
· Managed enterprise and SMB accounts across ANZ and SEA, promoting cloud adoption. · Maintained high customer satisfaction and reduced churn through proactive engagement. · Increased deal sizes via structured upselling and cross-selling. · Qualified opportunities and kept accurate pipeline records. · Collaborated with partners to expand account reach and accelerate growth.