Boston, Massachusetts, United States
I am a detail-oriented Cloud Native Professional with a strong track record of developing and deploying scalable technical solutions for industry leaders. I specialize in bridging the gap between technical architecture and business strategy—translating complex requirements into high-performing solutions that boost productivity, drive profitability, and elevate the customer experience. Thriving in fast-paced, deadline-driven environments, I bring strong cross-functional leadership, technical adaptability, and clear communication to every project.
Design, develop, and maintain cloud-based systems, ensuring efficient data storage and adherence to security policies. Supporting java based applications, and/or Oracle and PostgreSQL databases that run on the cloud following best practices—fast load times, support for multiple Internet browsers and using as little as memory as possible. Leading migration projects, moving customers on-premise application environments to the Azure and AWS cloud using database conversion tools, bash and terraform scripts as well as scaling resources vertically or horizontal as needed. Collaborating with cross function teams internally to ensure a smooth delivery process. Supporting post-migrated customers with any residual questions or issues.
Provided cloud support to hedge funds and asset management firms across the the globe utilizing Atlassian products such as Jira and Confluence to test and implement new cloud solutions as well as resolve incidents and complete requests adhering to SLA guidelines. Operating and supporting client infrastructures through various platforms and technologies such as: O365, Azure, AWS, Citrix, Mimecast, Fortigate and Windows Server 2016. Supporting applications for hedge fund clients to facilitate market data feeds, trading applications and other real-time data applications (e.g. Bloomberg Terminal and PrimeTrade) Developing and implementing automation tools to improve day-to-day operations Contributing to product documentation, internal knowledge base, and best practices/standards
Updating, packaging, and deploying applications through SCCM as well as creating, maintaining, and patching base images installed on all computers. Collaborating with team members and working with network and system admins to resolve complex infrastructure and network issues. Key member of IT team resolving incidents, collaborating, implementing and piloting new technologies throughout the organization. Deploying computers, printers, and vetting out compatibility issues with third-party hardware/software upon request.
Responsible for incident and request management utilizing the Agile Jira ticketing system Addressed, troubleshooting and resolved all types of issues directly which were not only limited to workstation issues but also network issues (local network, Internet, Wi-Fi) Escalated to central teams when required and took ownership representing the user to ensure the requests were processed thoroughly and completed Documentation and training: - Gave orientation and assisted with onboarding of new users - Provided basic in-house training in MS Office applications used (Word, Excel, Outlook, PowerPoint), VC (Lifesize, BlueJeans…) and collaborations suite (OneDrive, O365 groups, etc.) - Contributed to team knowledge management by documenting all troubleshooting and problem resolution steps for future knowledge transfers and standards Workstation setup management: - Setup and deployment for new employees using standard hardware, images and software (Windows & Mac OS X) Modified configurations, utilities, software default settings, etc. for the local workstation Global support: - Supported offices globally from Palo Alto to Tokyo prioritizing tickets within our Agile Jira ticketing system - Traveled to different office locations to provide backup support as well as support site upgrades (switches, routers, desktops/machines, conference rooms)
Completed build-out projects by setting up the IT infrastructure from the ground up for new sites ranging from call centers to million square foot warehouses. - Constructed IDFs composed of Cisco switches and APC UPS's - Interacted and worked with ISP's and low voltage contractors to install network/power drops, bring up internal and outside network connectivity, install and configure POE cameras, set up conference, training and break rooms. - Programmed LENEL badge entry system working with contractors to install, program and test. After infrastructure was built, my team configured AD/GPO policies, OUs and users and imaged computers to setup in each designated location. Along with projects, I provided second and third-level support to our employees for all IT-related concerns, which includes supporting and troubleshooting technologies such as: Windows 7, Windows 10, Windows Server 2008/2012, Exchange Server 2010/2013/O365, Active Directory, AGPM, DNS, DHCP, File/Print Services, Spam/Virus Protection, VOIP telephony and Cisco Networking devices.