Greater Sydney Area
I am an enthusiastic, results driven sales and marketing professional, leading teams or myself to achieve excellence is my passion and strength. With 20 years experience in building and cultivating strong customer relationships, resulting in a loyal customer base throughout many Construction and infrastructure portfolio’s. My strong presentation & negotiation skills allows me to create new business opportunities. I have strong analytical and management skills, combined with exceptional product / technical knowledge, I possess a strong acumen in conflict resolution. I am a team player who thrives on a can-do attitude.
Uncover and establish Selling opportunities via Cordells, industry contacts, networking, referrals and repeat customers. Responsible for ongoing customer relationship and portfolio management, with an extensive client base that incorporates a variety of T1, T2 and T3 projects throughout the residential, commercial, civil construction portfolio's. Responsible for pricing and margin management. Conflict resolution responsibilities with the goal to ensure a satisfactory outcome for both the client and and the company. Managing a team of 4 under the Found Concrete banner which is a digital ordering platform of Boral concrete.
Reporting to the Concrete Sales Manager, the main focus of my position is to lead 6 Account Managers in a manner that drives performance and sales excellence and develop close relationships to understand customer needs. My position is also responsible for managing the day to day activities within the Concrete Sales operation whilst proactively dealing with key prospective and existing concrete accounts.
My recent focus has been Project Manager for both CMC and OHL YORK with the Pacific Highway upgrade which customer facing, responsible for maintaining core business relationships with the intention of realising better returns on project efficiency & supply effectiveness. I am now based back in Sydney looking after the Sydney Light rail extension project for Acciona as well as Seymour Whytes 40 Bends RMS project at Lithgow. My role is to provide leadership & guidance in defining project objectives & resources and coordinate the efforts of team members & third-party contractors to deliver them; overseeing quality control & OH&S in the process. I am also responsible for resolving customer issues associated with the supply contract and for identifying commercial gains & additional opportunities on the project. - Manage the day-to-day operational aspects of the project and scope - Ensure timely and accurate financial control for the project - Review deliverables prepared by team before passing to client - Facilitate team and client meetings effectively - Maintain the project team, keeping them well informed of changes within the organisation and general corporate news. - Understand the needs of the client to better facilitate demand - Create and execute project work plans and revisions as appropriate to meet changing needs and requirements - Identify resources needed and delegate responsibilities across the team - Support local managers in the achievement of zero harm for Holcim employees and contractors
Sales Budgeting and Planning - Develop a sales plan that is in line with the strategic objectives for the business including the delivery of budgeted sales volumes to achieve the targeted market share, revenue and margin. Constant monitoring of performance against the plan via regular EBITDA Project reviews and the preparation of relevant reports. People Leadership/ Management - Lead a team of 14 sales professionals within the business. • Set sales volume, revenue and margin for key account managers and account managers. • Ensure relevant training and development plans are in place for all sales staff. • Develop and regularly update a succession plan for all key people and positions. • Regular performance reviews in line with Holcim guidelines. Provide accurate and timely demand forecasts and market intelligence • Provide accurate and timely forecasts of future demand on an ongoing basis. • Maintain an understanding of the market changes, trends, opportunities, risks and competitive activity within the business. • Use the market intelligence to continually optimise the customer contact plan.
Develop and maintain a structured customer contact plan within the allocated accounts in line with allocated budget targets. Maintain and enhance positive working relationships with assigned customers to build customer loyalty and maximise the likelihood of winning future business. Identify and thoroughly follow up all new business, product and/or project opportunities within the existing customer base. Resolve customer issues, disputes and/or complaints, both onsite and offsite, in a prompt and professional manner. Enroll relevant internal staff and ensure accountabilities are clearly defined to resolve the issue satisfactorily. Proactively promote the full product and service range within the territory to maximise up-sell and cross-sell opportunities. Maintain an accurate and up to date customer database. Identify appropriate new business opportunities and/or projects within the allocated territory and generate, qualify and convert new leads and/or projects in line with allocated budget targets. Review dormant and/or lost customers and re-engage where and when appropriate. Maintain an accurate and up to date opportunity and/or new project database.
Manage 5 sales staff, 4 Admin, 3 transport, 2 field service technicians and 6 production team members. In the production and delivery of both timber and aluminium windows and doors. Responsible for the branch profit and loss.
Responsible for 9 Account managers and the achievement of sales targets accross 3 market segments, Hardware, Electrical and trade for NSW. Co-ordinate Marketing/promotional activities.