Enfield, England, United Kingdom
Managed a variety of new and existing corporate clients to grow revenue and profitability, to oversee the completion of bids and tenders and to improve the overall client net supporter scores Led global Account team at US Investment Bank driving a consistent approach to proposition development, regulatory compliance, team culture and service delivery across teams in in APAC, EMEA and US Growth of revenue through supporting clients on return to office strategies, digitisation of work processes to support hybrid working and promoting proprietary SaaS solutions to automate processes Influenced our HR team in shaping our post COVID remote working policy by completing an MBA ‘Leaders of Change’ project researching the impact of hybrid working on Creative Designer employee motivation Led an MBA Research Project to analyse supply chain efficiency for the recruitment of onshore creative designer and administrative support from point of client request to fulfilment at off-site facility
Managed a portfolio of 12 UK and US Legal Clients, to oversee P&L performance and debt management across a range of 10 service lines and constantly reviewing efficiency and performance Created a group culture and identity by building a team of Account Managers to implement a consistent approach to client engagement, team development, service delivery and proposition innovation Increased portfolio revenue from £5.5m to £7m and improved profitability by growing existing digital workflow solutions, extending contracts, growing new service lines and agreeing tender avoidance solutions Managed the £3m Account with International Legal Firm to provide a UK Electronic Working solution by providing a digitised document and scanning infrastructure to categorise mail items into client workflows
Promoted to manage key strategic Account and to grow the relationship with the UK Director of Facilities, to provide a range of Records Management and Mailroom Services and to explore areas for future growth Managed the £5m staff budget by overseeing a team of 7 direct reports and 150 staff across 16 UK and Ireland locations whilst also managing the £200k overseas budget for a design team in an offshore facility Won a €45m tender for a group of 4 services to include scanning, logistics, print and creative services by co-ordinating the completion of the tender documentation and presenting to the COO and National Director Increased revenue with key strategic client from £3m to £10m by growing existing outsourced services and delivering further client value by leveraging our organisation’s global infrastructure and capabilities Delivered client savings of £1m per annum by outsourcing client based Creative Designers and Presentation operatives, redesigning service delivery and leading a three-year change project Designed and launched an offsite expense scanning solution to digitise expense claims originating from over 20 UK locations, reducing time to pay from 15 to 5 days and achieving 98% accuracy