Tokyo, Japan
*20 years experience in Executive Business, IT & WEB Management in bilingual environments (Japanese/.English) where there is a challenge to grow and develop a global organization. *Excellent experiences in matrix management supervision with different business environments, including setting and measuring goals and objectives.
- Cole Haan Japan: US Shoe retail product. Employees over 300 staff in a single head office and 88 stores. - Manager of Regional IT Team (Application:1 / Temp-Consultant:1/ 3rd Party Helpdesk:5) - Report to multi-functional: VP of IT in US HQ, GM of Japan, Director of Operation Japan. - Project management: New NW, PC, POS, CRM, BI tool implementation for 88 stores completed in 2019 Oct.. Conduct the total project from budget obtain to Project closing. (Project Size: $10M:RFP, Budget proposal to US HQ Shareholders, local vender selection, System/Data Implementation, End-user Training, after go-alive solution solving, Project closing) (Result of sales grows: Outlet 130% and made new record of sales, checkout transaction time reduced by ~30%) - Improvement IT service-desk: 365D/12H Store Support Desk for 88 stores in 2019 Apr. - CRM renewal project in 2020 Apr. (Proposal, budget, PM and operational support, use AWS data interface) - Retail Analysist project (AI) in 2020 May. (Proposal, budget, PM, Kaizen) - On/Offline omnichannel project lead: Built Store to/from e-COM sales/inventory function in 2020. - Full local IT budget, approval authority and local vender management.
-Tory Burch Japan established Aug. 2015 after license back from LOOK (Shosya). N.Y/ Fashion retail product line in Tokyo employees over 200 staff in a single head office and 58 stores. (managed new opening/relocation 22 stores) -Manager of Regional IT Team (Infrastructure:1 /Application:1/Temp-Consultant:1/3rd Party Helpdesk) -PM role for Ginza FSS project working with US Store Constriction team in 2018 Dec. -Manage innovating meeting room with SFB (Polycom) in 2018 Sep. -System enhancements: improved POS, BPR with new business demands in 2017 Dec. (Result of sales grows: Retail 112% vs LTY, Outlets 200% vs LTY ) -Project management: new POS, WMS, BPR implementation completed in 2017 Jun.. -Completed as a Project leader Japan local of SAP implementation (FICO) in 2016 Dec.. -New office open project: completed in 2016 Jan.. -Full management of outsourced POS and WMS/Inventory management system. -Local management/support of BI and reporting system/tools. -Preparing management of future SAP (SD/MM) module implementation including 3PL/WMS. -Support Japan EC team for e-Commerce in-house project. -Support Japan Marketing for CRM project. -Full local IT budget and Approval authority and local vender management.
-MARNI Italian Fashion retail product line in Tokyo employees 150 staff in a single head office and 24 stores. -Control and manage activities of the IT infrastructure and plan and implement new N/W, AD, Security server for Japan. -Implement and built retail operation with new POS system, CRM and IT Infrastructure to stores. -Project management of Boutique, office and warehouse including re-organize Logistic operation with new POS system. -Completed the office 365 and Exchange migration project at Japan office. -Preparing as a Project leader Japan local of SAP implementation (FI/CO) for preparation stage. -IT budget and Vender management. -End-use and PC, Printer, business phone, iPod and i-phone support for all store.