Madison, Wisconsin, United States
• Managed projects and fixed technical issues to ensure customer success • Established relationships with customer staff, from end users to C-suite executives • Used industry knowledge of medical claims and billing to provide software recommendations • Led and developed internal project to modernize testing utility, reducing runtime by 50% • Developed several bug fixes and enhancements, saving hours of IT and end user work per customer • Wrote reports in SQL and M to proactively analyze data and find automation opportunities • Designed workflows and maintained clients within Epic Garden Plot
• Executed a variety of services for private aircraft, including fueling, towing, and marshalling • Provided superior customer service for pilots and passengers • Acquired a greater knowledge of the foundations of business organization and aviation
• Ran office hours, hosted review sessions, and graded assignments • Worked with students to effectively communicate course material • Developed leadership skills while assisting peers
• Assisted customers and maintained organization in fast paced setting • Operated register, bagged groceries, collected carts, and stocked shelves • Oversaw a smooth and friendly experience for shoppers