Greater Chicago Area
I’m an Indiana University alumni with a degree in Marketing. Although a bit challenging, I can confidently say that I rose to the occasion and thrived there. I was able to do this because of my ability to project my confidence, take constructive criticism, and my problem-solving abilities. Projection of Confidence: After my friends bailed on me, I was stuck going to see a concert alone. On top of that, I was in a very unfamiliar city to me, but I was unfazed. I navigated through the city, weaved in the lines to get to the front, and was careful in the mosh pits. I had to trust myself and my abilities to stay safe. The experience gave me even more confidence in myself and will help me in my future career by being able to confidently take on any tasks that are needed of me. Take constructive criticism: I took graphic design classes during high school and learned valuable skills. Through this, I worked with my local library to design a logo for their summer reading program. Working with staff helped my ability to take constructive criticism. What I thought was a great logo, they didn’t. I had to take that criticism and change the design to something that they would be like. Problem-solving: Working as a camp counselor and on the front line at Jersey Mikes has helped me with problem-solving. Whether it's helping campers with minor issues or juggling online orders with in-person ones during the lunch rush. These experiences have taught me to think on my toes to keep everything running.
Gained hands-on experience in public relations and communications, building strong relationships with media outlets, writing event press releases, and creating engaging social media content. I also contributed to different events and had the rewarding opportunity to see the community enjoy the results of our team’s efforts.
• Led a 7-week program for 31 campers, developing weekly programming plans, tracking progress, and adjusting approaches in real time to keep the program on track; achieving a 90% placement rate into paid counselor roles • Facilitated six workshops and 30+ collaborative sessions, demonstrating a proactive, solution-oriented approach to designing and delivering programming that met the needs of diverse participants • Conducted 4 comprehensive performance reviews for each camper, articulating strengths and areas for improvement, and discussing their future career path as counselors
Being a Counselor at Camp Chi was always my goal. After eight years as a camper, I was finally able to be a counselor. I've worked there for 2 summers and plan to come back for a 3rd. During my time I have helped build teamwork, speaking, and listening skills among cabin mates. As well my own skills such as problem-solving and critical thinking were improved. -While making sure campers had fun, they were being supervised, ensuring their safety, growth, and skill achievement -Recognized for going above and beyond my job responsibilities, by being given a staff award -Made campers needs a priority, developing a great camper-counselor relationship. As well resulting in a 90% camper return rate due to do this
-Maintained great customer service during packed lunch and dinner rushes -Multitaksked by ensuring customers' orders were recorded correctly and made perfectly
Refusing to sit around during COVID, I was determined to get a job. I worked as cashier processing purchases and returns, working in a team environment, and learning management skills. -Worked at the front counter and was accountable for cash drawer and sales receipts, accurately counted money ensuring no loss to the company -Even after finishing a long shift, stayed after to assist the team with maintaining store cleanliness and aesthetics which increase morale around the store -Maintain a positive and friendly demeanor ensuring great customer service, which resulted in many reward cards being opened
• Managed high volumes of simultaneous customer interactions and operational tasks with strong time management and prioritization, processing an average of $2,500 in daily transactions with 99% accuracy • Generated new revenue by actively promoting the store credit card program and in-store offers, consistently exceeding monthly team targets through personalized, solution-oriented customer conversations • Volunteered for additional responsibilities 2-3 times per week to assist team members and streamline store operations