Greater Macon
As a Front-End Developer and IT Support Engineer with 4 years in IT, I bring a hands-on, problem-solving approach that spans both development and cybersecurity. My experience resolving 2,000+ technical support tickets across Windows systems, applications, networking, and user access has given me a security-first mindset understanding how misconfigurations, access issues, and user behavior create real risk. I leverage tools such as Wireshark, Metasploit, Splunk, and Cisco Packet Tracer to analyze networks, test security, and strengthen system defenses. Whether troubleshooting endpoints or building front-end interfaces, I strive to deliver solutions that are not only effective but secure. Beyond my professional role, I run Red Cyber Noah with my DAWG "Cooper", a cybersecurity and IT content brand where I share hands-on labs, break down security concepts, and document real-world lessons from the field. Creating content has strengthened my ability to translate technical security topics into clear, actionable insights. I’m currently actively studying for CompTIA Security+ and Cisco CCNA to further solidify my foundation in network security, risk management, and infrastructure fundamentals.
- Provided Tier 1 and Tier 2 technical support to 200–300+ clinical and administrative users supporting mission-critical healthcare systems - Managed 20–35 tickets per day while maintaining 95–97% SLA compliance - Resolved 2,000+ technical support tickets, troubleshooting Windows systems, applications, user access, and networking issues while meeting SLAs and maintaining strong customer satisfaction. - Administered user access and permissions using Active Directory, Azure (Microsoft Entra ID), and Microsoft 365, following least-privilege principles - Supported EHR and healthcare applications while maintaining strict HIPAA compliance - Performed endpoint lifecycle tasks including imaging, patching, upgrades, and secure decommissioning - Troubleshot LAN, Wi-Fi, and VPN connectivity issues for on-site and remote users - Documented incidents, root causes, and remediation steps in an ITSM platform (ServiceNow) to support process improvement - Collaborated with Tier 3, network, and security teams to reduce repeat incidents and improve system reliability
RedCyber Noah is a cybersecurity-focused digital platform delivering IT insights, security awareness education, and technical guidance for professionals and businesses. As Founder, I lead: • Content strategy & brand development • Technical cybersecurity education • Security awareness campaigns • Community engagement across LinkedIn & YouTube • Digital growth & audience development My goal is simple: elevate cybersecurity knowledge in everyday IT environments.
Create cybersecurity and IT-focused educational content that translates complex technical concepts into practical, real-world insights. Develop videos and short-form content covering IT support workflows, cybersecurity fundamentals, tools, labs, and career development for early-career professionals and career switchers. Emphasis on hands-on learning, clear communication, and realistic perspectives on working in IT and cybersecurity. Consistently publish content aligned with industry tools, certifications, and modern security challenges while building an engaged technical audience. 🔹 Focus: IT Support, Cybersecurity, Tools & Labs, Career Education 🔗 https://youtube.com/@redcybernoah
*Provide technical support to Wayne Reaves Software’s (FoxPro, .NET, PRO DMS) internal staff as well as auto dealership clients, addressing hardware, software, and network issues. *Help clients resolve technical issues related to the Wayne Reaves Software platform, including inventory management tools, lead management systems, and website integration problems. *Monitor system performance to identify potential issues before they escalate and perform regular maintenance on company hardware, networks, and servers. *Trained car dealers and led onboarding and setup for new customer environments. *Maintained documentation and ticket records for efficient knowledge transfer and compliance. *Troubleshoot network issues, ensuring consistent connectivity and performance for the company and clients. Manage firewalls and security protocols to maintain a secure network environment. *Ensure network, system, and data confidentiality, integrity, and availability through monitoring and maintenance. *Ensure regular backups of key data and maintain cybersecurity measures, such as antivirus software, firewalls, and encryption, to protect against data breaches or loss. *Train dealership staff on how to effectively use Wayne Reaves Software tools, including any web-based systems, inventory management tools, and CRM functionalities. Provide ongoing technical support for these systems. *Ensure that software and systems are up-to-date, installing patches and updates as they are released to protect against vulnerabilities and improve performance.