Lagos, Lagos State, Nigeria
Detail-driven administrative support with a track record of delivering projects and keeping operations running smoothly Key achievements: Independently managed procurement and setup for a hospitality property, then led its grand opening event from planning to execution Promoted from Project Supervisor to Manager within a year, after delivering a project from construction to furnishings to full operation. Established foundational operating SOPs for the Service Apartment Recruited and trained multiple staff teams, getting them service-ready ahead of launch Completed dedicated Virtual Assistant training in email management and CRM management, and am proficient in Monday.com, Trello, and Zoho Desk etc. I bring the same follow-through to remote support work: organized inboxes, accurate CRM records, well-run calendars, and nothing falling through the cracks. Open to Virtual Assistant roles supporting founders, small businesses, or busy executives. 📩 [email protected]
Promoted to Manager following successful delivery of the property's construction completion and grand opening. Created the property's day-to-day running document (SOPs), establishing consistent processes for daily operations and handover. Oversee everyday management of the property, including scheduling, vendor relationships, budgeting, and issue resolution. Continue to recruit, train, and develop staff to maintain service-ready, well-run operations.
Supervised the final-stage completion and finishing of the residential/hospitality building, coordinating contractors and tracking work against timelines. Independently managed end-to-end procurement for the property's setup, sourcing suppliers, negotiating costs, and ensuring timely delivery of materials and furnishings. Planned and executed the property's grand opening event from concept to delivery, managing logistics, vendors, and guest coordination. Recruited and trained the initial team ahead of launch, preparing staff for day-one operations.
Maintained registers for the receipt, issue, and submission of documents and correspondence, ensuring accuracy and compliance with procedure. Managed the master document register, including engineering drawings, materials certificates, and reports. Coordinated calls, appointments, and travel/accommodation arrangements for management, demonstrating strong scheduling and inbox-management skills. Ensured all documents passed quality checks prior to transmittal and maintained the library of controlled procedures and standards.
Kept accurate daily, weekly, and monthly administrative and operational reports. Recruited, trained, and supervised staff, and prepared work schedules. Managed vendor and supplier relationships and monitored departmental compliance with safety policies. Resolved guest complaints promptly to protect the organization's reputation.
Coordinated the duties of maintenance, housekeeping, sales, and reception staff. Managed vendor relationships and negotiated service agreements for material supplies. Reviewed financial reports and expense records to support budget tracking and reconciliation.