Enugu State, Nigeria
I help executives, CEO's, technical teams, and clients succeed by combining 7+ years of operations, project management experience, and customer success with hands-on expertise in cloud infrastructure, SaaS platforms, and DevOps environments. My career has evolved from leading executive workflows and stakeholder operations, managing projects, managing 50+ daily customer interactions, recovering $10,000+ monthly in outstanding accounts, and coordinating fleet logistics across multiple locations to implementing cloud-driven and SaaS solutions that improve product adoption, operational scalability, and client outcomes. What sets me apart is my ability to operate at the intersection of business and technology. I translate technical concepts into clear business value for clients while collaborating with engineering and DevOps teams to troubleshoot issues, optimize deployments, and enhance service delivery. I BRING IN EXPERTISE IN: ✅ Executive & Stakeholder Operations — Aligning technical solutions with business priorities; coordinating service delivery, finance, and customer success teams. ✅ Operations & Project Management — Asana, Trello, Click Up, Zapier; Calendar coordination, invoicing (QuickBooks), executive support, and cross-functional delivery. ✅ Customer Success & Technical Support — Onboarding, product adoption, lifecycle engagement, CRM management (Salesforce, HubSpot, Zendesk, Freshdesk), escalation handling, and SaaS troubleshooting. ✅ Cloud & Infrastructure (AWS) — IAM, EC2, S3, VPC, roles and policy configuration; supporting web deployments and access management. ✅ DevOps Practices — Containerisation with Docker, Kubernetes deployments, and CI/CD collaboration across engineering teams. ✅ Monitoring & Performance — Datadog dashboards, log monitoring, APM tracking, alerting, and incident response coordination. I thrive in fast-paced SaaS and cloud ecosystems where customer success, platform reliability, and technical enablement intersect. My mission is to maximize product value, accelerate cloud adoption, reduce churn, and scale long-term client partnerships. Core skills: · Executive Operations · CRM Management · Zendesk · Asana · Trello · ClickUp · Client Onboarding · Canva ·Technical Account Management · Customer Success · AWS Cloud · SaaS Support · DevOps · Docker · Kubernetes · Datadog · Salesforce · HubSpot · · Retention & Churn Reduction · QuickBooks
ACHIEVEMENTS: ✅Fleet Logistics & Operations Coordination Coordinated vehicle delivery and collection logistics across multiple locations, managing scheduling, documentation, and cross-team communication achieving a 95% on-time delivery rate and reducing operational delays by 25%. ✅CRM & Records Management Maintained 100% audit-trail compliance across all customer accounts and transactions in the CRM system, reducing document retrieval time by 40% and improving cross-departmental data accuracy. ✅Invoicing & Billing Processed : 100+ monthly invoices for rentals, damage charges, and ancillary services, achieving 98% billing accuracy and reducing invoice disputes by 25% through timely reconciliation and follow-up. ✅Customer Interactions & Complaint Resolution: Managed 50+ daily customer interactions via Quo (VoIP), phone, and email, resolving complaints and disputes within 24 hours, maintaining a 95% satisfaction rate and reducing repeat complaints by 30%. ✅Collections & Damage Recovery Led collections across 80+ outstanding accounts, recovering $15,000+ monthly in damage claims and overdue balances with a 90% success rate within agreed payment timelines. ✅Reporting & Cross-functional Coordination Prepared weekly and monthly reports on collections, violation recoveries, and outstanding balances, coordinating across fleet, finance, and customer service teams to improve issue resolution time by 20%.
Hands-on experience in cloud infrastructure, DevOps, and security, focusing on AWS, automation, containerization, and monitoring. Key Skills & Achievements: ✅ Cloud & Security: Built knowledge of IaaS, PaaS, SaaS models. Configured AWS IAM, VPCs, and security groups with least-privilege access. Managed EC2 and S3 deployments with custom domains, SSL, and CloudFront distribution. ✅ Networking & Automation: Designed VPCs, subnets, NAT gateways. Automated server setup using Linux scripting & PowerShell. DevOps Tools: ✅Docker: Containerized applications, optimized builds, and managed persistent storage. ✅Kubernetes: Deployed apps to clusters with ConfigMaps, Secrets, RBAC, and auto-scaling policies. ✅Git/GitHub: Version control, collaboration, and CI/CD integration. ✅Monitoring & Logging (Datadog): Integrated Datadog with AWS and Kubernetes for system metrics, APM, and log monitoring. Built dashboards and alerts to track performance and detect anomalies. Notable Projects ✅Deployed dynamic website on AWS EC2 with role-based IAM access. ✅Hosted static website on S3 + CloudFront for global delivery. ✅Built and deployed a Dockerized web app on Kubernetes with rolling updates. ✅Implemented Datadog monitoring for EC2, containers, and application logs, reducing detection time for issues.
ACHIEVEMENTS: ✅Delivered a 20% boost in customer satisfaction by managing client communications across phone, email, and chat, ensuring timely resolutions and clear support. ✅Reduced response times by 30% through email automation and workflow optimization, improving efficiency and client experience. ✅Strengthened operational efficiency by preparing and managing financial records, invoices, and receipts with 100% accuracy. ✅Drove a 25% improvement in issue resolution by escalating complex cases effectively and following up to minimize downtime for clients. ✅Enhanced brand visibility and client engagement by managing social media accounts, creating campaigns, and designing 70+ digital assets with Canva. ✅Leveraged cloud-based tools (CRM, collaboration platforms) to streamline customer support processes and track client interactions.
ACHIEVEMENTS: ✅Grew customer retention by 25% through consistent engagement and tailored client relationship management. ✅Expanded market opportunities by 40% increase in lead generation, leveraging CRM platforms and business intelligence tools. ✅Boosted product awareness and conversions by 30% via segmented email campaigns and targeted outreach. ✅Reduced customer complaints by 20% by gathering client feedback and collaborating with teams to enhance processes. ✅Contributed to 35% market expansion, driving revenue growth through new business opportunities. ✅Elevated post-sales experience, leading to a 15% rise in repeat business, by ensuring ongoing client support and follow-up
ACHIEVEMENTS: ✅Supported executive decision-making by managing calendars, scheduling high-level meetings, and preparing professional reports and presentations. ✅Improved travel efficiency and reduced costs by 15% through optimized travel planning. ✅Assisted in project execution by conducting research and providing insights, accelerating completion timelines. ✅Designed digital and social media assets (flyers, presentations, video content) to boost engagement and brand visibility. ✅Coordinated remote and hybrid team workflows using digital collaboration tools, ensuring smooth project delivery.