Nicklas Christensen

Director of Operations | MBA in Marketing

San Francisco Bay Area

About

Operational and revenue leader with 10+ years of experience building teams, optimizing systems, and driving measurable growth. Known for combining strategic thinking with high emotional intelligence to improve culture, strengthen client relationships, and elevate organizational performance.

Experience

  • chrisad (Full-time · 4 yrs 3 mos)
    • Director of Operations (Customer Success)
      Oct 2023 - Present · 2 yrs 9 mos

    • Client Success Manager (PGA)
      Apr 2022 - Oct 2023 · 1 yr 7 mos

  • Cartelligent (Full-time · 2 yrs 9 mos)
    • Senior Account Manager
      Apr 2020 - Apr 2022 · 2 yrs 1 mo

      • Uncover pain points to build trust, understand the client needs to maintain a client satisfaction rating of 97% • Generate $14.9 Million in revenue for our business partners and nearly $1 million in revenue over the course of 2.5 years through 400+ clients. • Consistently use my organizational skills to support over 60 clients at a time at various stages in the sales process.

    • Account Executive
      Aug 2019 - Apr 2020 · 9 mos

      Revolutionizing the car buying process

  • Enterprise Business Development Representative at Humanity (ShiftPlanning)
    Aug 2018 - Aug 2019 · 1 yr 1 mo

    -Serve as the first point of contact for inbound enterprise business opportunities - served as initial consultative support -Interface directly with C-Level customers and key decision makers about Humanity's product -Consistently surpass 100% of goal while creating unique marketing strategies to expand pipeline -Established pipeline by speaking with C-Level decision makers at enterprise organizations. -Met or exceeded 93% of my weekly, monthly, and annual KPI’s. -Helped create the new BDR handbook as the first enterprise BDR after the company rebrand.

  • Co Managing Director at CS Foundation
    Nov 2016 - Feb 2018 · 1 yr 4 mos

    - Managed all facets of operations - Main Focus - Event organization, direct marketing, public relations - Saved over $10,000 in expenses by making events more sustainable, streamlined & efficient - $75,000+ raised over the course of 3 events.

  • Chrisad (2 yrs 4 mos)
    • New Business Executive
      Sep 2015 - Aug 2016 · 1 yr

      - First point of contact for new business - 30% successful sales average - Custom built contracts unique to each client - Began the consulting process - Built innovative marketing campaigns to 'stoke the fires' on leads

    • Client Services Scheduler
      May 2014 - Sep 2015 · 1 yr 5 mos

      Effectively connected over 300 clients with 4 traveling representatives via phone + in person meetings across the nation, week in & week out. Required excellent organization skills & discipline.