Melbourne, Victoria, Australia
Experienced Workforce Planning Analyst with a robust foundation in data analysis, strategic planning, and process improvement with Masters in Information Technology. Proficiency in recruitment and onboarding, resource forecasting and stakeholder collaboration, driving efficiency and optimizing processes within dynamic environments. Expert in crafting and implementing recruitment strategies, performing comprehensive pre-employment checks, and meticulously managing stakeholders. Competent in maintaining compliance through regular audits, legislative updates, and collaboration with internal auditors. Proficient in utilizing HR systems for efficient data management, payroll administration, and benefits management. Committed to continuous improvement and fostering positive relationships with staff, participants, and stakeholders to elevate service delivery and organizational success. Skilled in agile methodologies and adept with advanced Excel, Power BI, SQL and various workforce management tools. As an Information Technology Support Engineer at DJC Systems, promptly addressed technical issues, diagnosed and resolved problems, and assisted in maintaining IT systems and networks. Proficient in using tools such as Kaseya, IT Glue, and ConnectWise Ticketing My goal is to attain limitless success in the field of Business/Data Analytics by constantly improving my skills and knowledge.
System & Data Management • Utilised AlayaCare CRM to manage, update, and optimize rosters, ensuring data accuracy across client, staff, and service records. • Identified system issues, workflow gaps, and data inconsistencies, and reported them to internal IT teams for process improvement. • Maintained data integrity by auditing shift entries, staff profiles, compliance documents, and service records. Process Improvement & Analysis • Analyzed daily scheduling patterns, staff utilisation, and operational bottlenecks to provide insights that supported roster efficiency improvements. • Contributed to streamlining rostering processes by providing feedback on system workflows, user pain points, and operational challenges. • Supported continuous improvement initiatives by documenting process steps, exceptions, and user scenarios for internal reference. IT & Implementation Collaboration • Worked closely with the IT team during system implementation phases, providing operational insights and user feedback to ensure the system met business needs. • Assisted IT with identifying, documenting, and resolving system issues arising from data migration, integration challenges, or workflow discrepancies. • Acted as a bridge between end users and IT by communicating technical problems in clear business language, contributing to faster resolution and improved system performance. Stakeholder Collaboration • Worked closely with Home care managers, team leaders, Clinical Case mangers and care staff to understand business requirements and ensure roster solutions aligned with operational needs. • Interpreted stakeholder requests and translated them into system updates, roster adjustments, or process recommendations. Technical & Functional Skills • Leveraged advanced knowledge of AlayaCare modules (scheduling, workforce management, service delivery, client management). • Used CRM dashboards and reports to track shift coverage, availability trends, and compliance requirements.
Key Responsibilities: • Workforce Planning and Scheduling Management: Utilize data analysis techniques to forecast staffing needs and optimize scheduling to meet business demands efficiently. • Conducting workforce analysis to identify trends, patterns, and areas for improvement in staffing levels, productivity, and performance. • Generating reports and presenting findings to management to support decision-making processes related to workforce management. • Developing and implementing strategies to enhance workforce productivity and efficiency. • Utilizing workforce management software and tools to track attendance, manage time-off requests, and optimize staffing allocations. • Collaborating with stakeholders across departments to understand their workforce needs and align staffing plans accordingly. • Analyzing historical data and performance metrics to identify opportunities for process improvement and cost reduction. • Providing recommendations for staffing adjustments, training programs, and resource allocation based on data-driven insights. • Monitoring key performance indicators (KPIs) related to workforce metrics and providing regular updates to management. • Ensuring compliance with labor laws and regulations in all workforce management practices. • Supporting HR projects and initiatives related to workforce management and optimization as assigned.
Key Responsibilities • Respond to user inquiries and issues related to hardware, software, and network problems. • Diagnose and troubleshoot technical issues and provide timely solutions. • Offer remote or on-site support to end-users. • Install and configure computer systems, networks, and peripheral devices. • Set up and maintain hardware and software components. • Create user documentation and guides. • Work closely with other IT professionals, such as system administrators, network engineers, and developers, to address broader IT needs. • Maintain accurate records of system configurations, changes, and upgrades. • Create and update documentation for troubleshooting procedures and solutions. • Setting up computers, updating drivers, and installing software and applications according to client specifications. • Verifying that software and hardware installations adhere to User Acceptance Testing (UAT) and Service Level Agreement (SLA) criteria. • Assisting the help desk team and engineers during peak workloads to ensure efficient support operations. • Resolving device issues, managing user accounts, and conducting device reimaging. • Handling tasks related to Azure Active Directory, Office 365 Administration, VPN setup, Domain Join, Azure Virtual Machines, and 3CX installation. • Utilizing tools such as Kaseya, IT Glue, SharePoint, ConnectWise Ticketing, and various client- specific software. • Managing IT assets and ensuring effective IT asset management. • Systematically troubleshooting and collecting information to facilitate issue resolution. • Demonstrating expertise in Office 365 applications, including Teams, Outlook, SharePoint, and implementing Multi-Factor Authentication (MFA) for enhanced security.
• Planned and coordinated events at Marvel Stadium, ensuring seamless execution and exceptional guest experiences. • Acted as the main point of contact for clients, understanding their needs and expectations for each event. • Scheduled and supervised event staff, assigning roles and ensuring everyone understood their responsibilities. • Provided exceptional guest service, addressing requests and issues promptly during events. • Ensured events adhered to planned schedules, coordinating with all stakeholders to keep events running smoothly. • Quickly addressed and resolved any issues or emergencies that occurred during events, maintaining professionalism.