Ghaziabad, Uttar Pradesh, India
Technology & Transformation Manager with 7+ years of experience in Salesforce consulting and enterprise CRM delivery, helping organizations streamline processes, enhance customer experience, and drive measurable business outcomes. I bring strong expertise in Salesforce functional consulting across Sales, Service, and Experience Cloud, with hands-on experience in requirement analysis, solution design, UAT, and stakeholder management. I have worked closely with business users, leadership teams, and technical partners to translate complex requirements into scalable, practical solutions. My professional journey has been shaped by client-facing roles, cross-functional collaboration, and large-scale transformation programs, where clarity, accountability, and delivery excellence matter. I am particularly focused on aligning technology solutions with business priorities while maintaining a strong delivery mindset. Currently at Deloitte, I am part of Technology & Transformation initiatives, contributing to Salesforce-led digital transformation engagements while continuing to deepen my consulting and leadership capabilities. Outside of work, I enjoy travelling, exploring new places, and continuously upskilling within the Salesforce ecosystem — often over coffee and thoughtful conversations.
Contributing to Salesforce-led digital transformation initiatives within enterprise and large-scale consulting engagements. Partnering with business stakeholders to understand requirements, define solution approaches, and ensure alignment with client objectives. Supporting solution design, functional governance, UAT strategy, and delivery coordination across cross-functional teams. Working closely with technical, functional, and leadership teams to ensure clarity, quality, and timely execution. Bringing a structured, client-centric approach to problem-solving while maintaining focus on delivery outcomes and adoption.
Collaborated with business stakeholders to analyze, define, and document functional requirements, ensuring alignment with Salesforce platform capabilities and business objectives. Led functional solution design across Salesforce Sales, Service, and Experience Cloud, supporting scalable and user-centric implementations. Worked closely with technical teams on configuration, customization, integrations, and data flows to ensure end-to-end solution coherence. Supported UAT planning and execution, including test scenario definition, defect triage, and business sign-offs. Developed reports and dashboards to enable data-driven decision-making for business and leadership teams. Conducted user enablement sessions and provided post-go-live support to drive adoption and operational efficiency. Contributed to continuous improvement initiatives by identifying process gaps and recommending optimization opportunities.
Played a key role in the Salesforce implementation project, collaborating with cross-functional teams to gather requirements and ensure smooth deployment. Conducted data cleansing and migration activities, resulting in improved data accuracy and consistency. Developed and delivered Salesforce training programs for end-users, significantly reducing user errors. Collaborated with the IT team to troubleshoot and resolve technical issues, ensuring minimal disruption to business operations. Configured Salesforce to meet business needs, including workflows, process builder, and validation rules. Created business process flows using tools like draw.io. Provided support during UAT and post-implementation phases.
Gathered and analyzed business requirements, preparing BRD, FSD, and SSD documents. Facilitated solution discussions with technical teams and stakeholders. Configured Salesforce to meet business needs, including workflows, process builder, and validation rules. Created business process flows using tools like draw.io. Provided support during UAT and post-implementation phases.