Gurgaon, Haryana, India
A highly motivated Digital Transformation operations lead with 22+ years of rich experience in Banking Financials and Professional Services, having an excellent track record of leading business consulting and digital transformation practice across banking financial services and professional services value chain. Co-create digital solution for the key banking clients Develop and execute strategic business transformation initiatives for BFS and CPS Lead consulting practice and co- develop digital solutions through ćo-creation workshop with the client Design and build the center of excellence for the key strategic products Manage and work a broad range of executive stakeholders across landscape Partner in revenue growth through transformation solutions Lead cross functional team across geographies for delivery Domain:- Banking Services - Wealth Investment Management, Retail and Commercial credit, Risk & Compliance (KYC/AML), Trade Services, Mortgage Services and Capital Market Insurance - Annuity, policy administration and retirement services Key Geographies - US, UK & Middle East Skills:- -Robotics process automation -Analytics and artificial intelligence -Lean six sigma expertise with black belt certification - Process re-engineering -Training: Impart lean six sigma green belt training
Wealth operations head driving customer obsession through Gen AI and CI methods. Re-designed onboarding and settlement business. Introduced first Gen AI led solution at Bank level.
Leading business Transformation function for finance and accounting domain providing holistic end-to-end transformation solutions to multiple industries. • Hyper-automation-led solutions helping the client to drive significant customer impact outcomes and touchless processing. • Data lake-led analytics with predictive and predictive insights enabling sales, and shared services to drive action-oriented outcomes thereby revenue leakage and working capital optimization. • Drive core process excellence through re-engineering and automation methods. • Partner with practice and technology organizations delivering business transformation for the retained organization.
- Set up Business Excellence and Right Shoring practice for BFSI clients - Designed "Go To Market" strategic offerings for Mortgage, Financial Crime and Commercial Lending - Developed Global Operations Engagement model - Shared Services & Joint Go To Market - Risk & Compliance certification at site level for India & US region - Defined Digital Service offerings for banking and fintech clients - Led enterprise level Risk & Compliance certification
• Manages Business Transformation portfolio for Banking Financial services & consuting professional services • Led and implemented various business transformation initiatives for multiple banking clients predominantly leveraging - Intelligent automation, analytics and business process re-engineering levers • Drive process excellence initiatives and deliver client impact and end customer experience
Led Robotics Process Automation and Business Excellence team for Global Investment Operation Delivered 4 automation project across post trade business ( client onboarding, swiss tax treporting, stock transfers and client renewal Established Business Excellence team to drive Lean Six Sigma initiatives at orgwide level Introduced Lean Six Sigma learning platform and designed champions workshop Delivered 5 end customer projects across Trade opertions