Delhi, India
Calm+ Creative+ Energetic+focused+ Analytical +A dreamer yet a realist= It is “ME” It was an interesting journey of becoming a double post-graduate from IIT and traveling through the carrier from System Engineer to IT analyst to business analyst to account manager. System admin was the first baby step that I took. From a system admin to a consultant to Account manager -Key Accounts, I played a variety of roles. My Journey allowed me to learn, groom and proved my skills in the best interest of companies and clients. My Key Responsibilities includes: -- Strategic Account Management & Planning and Account Growth. -- Create Strategies for client engagement. -- Management of portfolio profitability; working with key stakeholders to develop and negotiate statements of work, and ensuring the work is delivered on budget. -- Identify needs that the client may not recognize and ensure that approaches and solutions are linked to objectives and future needs. -- Consistently manage client expectations, ensure delivery of the highest quality service, and solicit and act on client feedback. My enthusiasm and proactive approach have acclaimed loads of professional appreciation from clients. This has boosted my confidence to handle various tricky projects. In my journey, I have learned to work as an independent player and along with the team as well. I am always committed to thinking creatively and out of the box to serve my clients better. I love to grow with my clients.
• Identify and define forecasts (monthly or quarterly based on the yearly target assigned). • Sales Consultation for Technologies - Web, Mobile Technologies, Monitoring tool, DevOps, MuleSoft. • Worked for clients from BFSI,NBFC, Manufacturing, and Other Domains. • Have worked to grow account ticket size by 40% average YoY growth – the highest growing by over 200%. • Improved and enhanced previously damaged relationships with key customers recovering $20K in lost sales. • Engage with clients on the identified prospects or help in identifying prospective projects. • Know other vendors and their functions (at client-side). • Follow-up on pending dues, POs and expiring contracts (rate revisions). • Build long term corporate relations (by becoming the go-to person for the client). • Understand and be updated on the latest organizational advancements in technology, expansions, mergers etc. • Manage P&L for the accounts assigned and Manage client escalations.
• Managing Netappfilers (All day to day operations volume/quota/snapshot management). • Backup troubleshooting using Symenticnetbackup/Backup exec/Simpanacommvault. • Performance Monitoring and troubleshooting of Unix/Linux servers and Netapp filers including hardware replacement. • Managing the File systems regularly by monitoring the file system so that any of the file systems cannot be utilized high above the threshold limit which may create panic and the system may get rebooted.
Worked for different projects like Syniverse,aeroflex and internal projects for TCS like (ultimatix). 1. Responsible for NOC handling. 2. Ticket creation and handling. 3. Report and other document creation. 3. Management for Linux and Unix servers.