Pune Division, Maharashtra, India
I have worked as a CAP Specialist handling India/US-based Amazon customers via voice,chat and email. I had tracked and investigated several concession abuses, verified cases, and applied policies to curb fraudulent activity and consulted customers. Additionally, I have used analytical tools AC3 Salesforce to spot patterns and ensure fair service practices. Tried to balance customer service with risk management, keeping operations smooth yet secure, all while making the process as engaging as possible.
Balanced strong customer service with effective risk management, ensuring secure yet efficient operations for UAE-based Amazon customers.
Collaborated with marketing teams to enhance brand visibility and drive measurable growth.