Chennai, Tamil Nadu, India
Guided team members on complex claim scenarios and ensured adherence to quality standards. Conducted root-cause analysis for recurring denials and recommended corrective actions. Collaborated with internal teams to streamline workflows and enhance productivity.
Analyze claim issues, identify denial trends, and support process improvements. Maintain high accuracy in documentation and ensure timely follow-ups to maximize collections.
Handle AR calling for hospital claims, focusing on denial resolution and payment follow-ups with insurance providers.