Toronto, Ontario, Canada
A graduate of Dawson College with a diploma in Cinema and Communications, she currently serves as an Operations Supervisor at Gatestone, overseeing daily contact centre operations and ensuring compliance with Ontario Health standards. She is responsible for monitoring operational performance and driving efficiency across teams. In this role, she tracks KPIs, supports performance management initiatives, and implements process improvements to enhance service quality and operational outcomes. Previously, she served as an Apple Project Team Manager at Kelly, where she led daily operations, conducted performance evaluations, and executed strategic initiatives aligned with organizational objectives. Bilingual in French and English, she brings strong expertise in KPI management and operational oversight, with a consistent focus on performance excellence and continuous improvement.
• Direct daily operational activities to ensure efficiency, accuracy, and regulatory compliance • Provide leadership, coaching, and performance oversight to frontline staff • Manage workflow and resource allocation to meet service-level targets • Address escalations and resolve complex operational issues • Deliver training, mentorship, and performance feedback to enhance team capability • Analyze operational metrics to identify trends and implement process improvements
• Directed day-to-day operations, ensuring team performance and adherence to KPIs. • Led weekly team meetings and one-on-one coaching sessions to communicate goals and track progress. • Conducted performance reviews and evaluations, recognizing achievements and driving professional development. • Developed timelines and strategies to achieve organizational targets.
• Supervised daily dispensary operations, ensuring compliance with regulations and company standards. • Trained and managed a team of budtenders and support staff. • Oversaw inventory management, security protocols, and cash handling. • Supported customer engagement through product recommendations and promotional initiatives.
• Delivered technical support and troubleshooting for internal clients. • Resolved complex issues while ensuring clear communication and customer satisfaction. • Assisted with account setup, configuration, and maintenance.
• Managed high call volumes while scheduling appointments for automotive dealerships and real estate agents. • Ensured accuracy in client data entry and appointment coordination. • Resolved inquiries and conflicts with professionalism to maintain service quality.