Toronto, Ontario, Canada
Operations is something I’ve always approached as a builder, not just a manager. I am drawn to the complexity of supply chain, the moving parts, the vendor dynamics, the systems that either hold everything together or quietly fall apart. That mindset led to a promotion from Logistics Manager to Senior Manager within 11 months at my current company, where I now report directly to the CEO and oversee the full supply chain and e-commerce function for a 100+ brand Canadian footwear retailer. The scope has grown steadily, what started in warehouse and logistics has expanded to cover marketplace operations across 8+ platforms, vendor management, reverse logistics, and everything in between. Day-to-day I live at the intersection of physical operations and digital commerce. On the ops side that means warehousing, vendor management, order fulfillment, reverse logistics, carrier negotiations, and leading a warehouse team. On the e-commerce side it means running marketplace operations across Amazon, Walmart, Shopify, eBay, Reitmans, and SHEIN — account health, FBA replenishment, SKU profitability, appeals, and onboarding new platforms. A few things I’m proud of: -Cut shipping costs 15–18% through renegotiated carrier contracts -Built warehouse SOPs from scratch — overtime down 10%+, picking accuracy up 2%+ -Amazon FBM as primary fulfillment channel + FBA for select lines — >98% compliance with Amazon inbound requirements -Buy Box win rate improved by 8% through proactive KPI management -30% higher reimbursement recovery on Amazon and Walmart claims I hold a Master of Management in Logistics & Supply Chain from the University of Windsor. Outside the numbers, what genuinely drives me is building things that last processes, systems, and teams that keep working long after the initial effort. If that sounds like what you’re looking for, I’d love to connect- [email protected]
Promoted from Logistics Manager to Senior Manager within 11 months, now reporting directly to the CEO and overseeing all fulfillment, logistics, marketplace operations, and vendor management for a 100+ brand Canadian footwear retailer. What I own: → In-house fulfillment across e-commerce, wholesale, and retail (150–200 daily orders) → Shipping cost reduction of 15–18% through renegotiated carrier contracts (FedEx, UPS, Canada Post, local GTA couriers) → Warehouse SOPs built from scratch — picking accuracy up 2%+, overtime down 10%+ → Inventory management across 100+ premium brands (UGG, ECCO, Sorel, Palladium, Steve Madden, Vince., Sam Edelman, and others) → Amazon FBA and FBM operations across a 60,000–70,000 SKU catalogue — >98% inbound compliance → Marketplace management across Amazon, Walmart, Shopify, eBay, Reitmans, SHEIN via ChannelAdvisor/Rithum → Account health, policy violation appeals, and A-to-Z claims management → Reverse logistics — vendor returns, U.S. freight retrievals, 30% higher claims recovery rate → Team leadership — hiring, training, and managing 5–10 warehouse associates → SKU-level profitability analysis driving pricing and merchandising decisions → Monthly and annual performance reporting to CEO
• Supervise and manage a team of direct reports, ensuring a proficient workforce through effective personnel decisions and training programs that enhance productivity by 25%. • Oversee shipping and receiving operations, maintaining a 99% inventory accuracy rate and achieving a 10% improvement in order fulfillment times. • Analyze warehouse data and monitor Key Performance Indicators (KPIs) to identify improvement opportunities, generating reports that inform decision-making. • Assisting in the creation and submission of daily purchase orders to vendors, ensuring timely and accurate procurement of necessary inventory • Handle customer returns and refunds professionally, achieving a 95% customer satisfaction rate. • Negotiate shipping rates with carriers (FedEx, UPS, Canada Post), achieving a 15-20% decrease in shipping costs.
• Developed and implemented strategies to optimize daily warehouse operations, streamline processes, and achieve organizational goals. • Created and assigned daily tasks to team members, effectively managing workload, and setting job assignments to maximize productivity. • Conducted thorough product and order inspections to uphold accuracy and quality standards, ensuring customer satisfaction. • Strategically planned and managed warehouse space to facilitate efficient storage and accessibility while ensuring adequate inventory levels through effective supply chain management. • Conducted regular safety inspections, promoting a safe working environment and compliance with safety regulations. • Onboarded a team of warehouse and inventory associates, focused on enhancing their skills and performance through tailored training programs. • Analyzed warehouse data to identify opportunities for improvement and cost reduction, suggesting tech-enabled process optimizations and implementing operational projects accordingly. • Tracked Key Performance Indicators (KPIs) to monitor warehouse performance, generated insightful reports to inform decision-making and improve operational efficiency. • Managed the budget and forecast expenses related to warehouse operations, to enhance cost-effectiveness and contribute to the company's profitability. • Strategized and implemented initiatives to generate additional revenue for the company, leveraging opportunities by exploring potential revenue streams.
-Collecting the exam materials from a designated campus location 30 minutes prior to the beginning of the exam start time. - Setting up the exam room and assisting students flow in/out of the space. - Managing exam materials and their distribution/collection. - Verifying student identification and ensuring proper comportment of students during the exam undertaking. - Maintaining the academic integrity of the exam, supporting materials, and processes. - Overseeing the sign-out process and safe delivery of written exams to the designated location on campus.
• Implemented and provided training on ERP software, resulting in a 25% increase in operational efficiency. • Developed, managed, and strategically implemented logistics, warehouse, and transportation plans for the grain processing plant. • Provided leadership and oversight to cross-functional teams in international logistics, order management, domestic logistics, and inventory control across multiple locations such as the United Kingdom, United States, and Canada. • Collaborated closely with cross-functional teams to align production schedules, minimize bottlenecks, and maintain a smooth flow of goods from warehouse to customer resulting in a 15% increase in customer satisfaction. • Successfully implemented cost-cutting measures resulting in a 15% reduction in distribution and order management expenses by skillfully negotiating contracts with suppliers. • Managed Distribution Resource Planning, ensuring meticulous tracking of item quantities while considering lead times, safety stocks, forecasts, and production schedules. Conducted comprehensive market analysis to identify cost-effective suppliers and materials, resulting in a 15% reduction in procurement costs. • Introduced a just-in-time inventory management system, leading to a remarkable 25% reduction in inventory management costs. • Ensured seamless coordination and synchronization of supply chain activities, optimizing inventory levels and minimizing stockouts. • Supervised a team of 26 associates, providing guidance and ensuring smooth production line operations. Implemented rigorous quality control procedures, including volume assessment, specification conformity, delivery monitoring, and verification through strong relationships with inspection firms.
• Tracked purchase orders, reviewed purchasing and receiving records, and maintained inventory paperwork. • Identified potential local and international suppliers for materials and ingredients in food manufacturing. • Solicited proposals, evaluated supplier capabilities, and negotiated contracts for competitive prices and payment terms. • Conducted monthly stock-taking and reported any discrepancies. • Performed ABC analysis of inventory, resulting in an 8-9% reduction in obsolete inventory. • Assessed supplier suitability and reliability, maintained regular communication, and addressed issues or concerns. • Collaborated with internal teams and vendors to resolve purchase order-related issues or discrepancies. • Validated inventory gaps by working with stakeholders from receiving, shipping, and quality assurance. • Computed KPI reports, analyzed weekly and monthly cycle counts, and identified trends.