United States
I help growing teams implement and clean up Salesforce end-to-end so automation, integrations, and reporting actually work. I’ve delivered end-to-end Salesforce implementations for 6 clients, handling everything from requirements and data models to automation, integrations, and deployment. My focus is on building simple, scalable setups — not over-engineered systems that break later. Typical work includes: • End-to-end Salesforce implementations • Fixing broken or over-engineered automations • Data model cleanup & reliable reporting • Stabilizing integrations with external systems If your Salesforce setup feels harder than it should be, feel free to message me. With 12 years of experience, I specialize in leveraging the Salesforce platform to drive business transformation and enhance customer experiences. My expertise spans across Salesforce Service Cloud, Sales Cloud, and Salesforce Communities (Experience Cloud), ensuring comprehensive solutions tailored to organizational needs.
● Led Agile-based implementation of Salesforce solutions, including mapping out implementation plans and aligning with solution design to ensure seamless execution. ● Implemented and configured Experience Cloud sites, including developing custom Apex and Lightning Web Components (LWC) to meet specific business requirements. Created and executed comprehensive test plans to validate functionality and performance. ● Managed Salesforce Service Cloud, Experience Cloud, and Education Cloud configurations, including flow, assignment rules, validation rules, Translation Workbench, approval processes, page layouts, record types, and dynamic layouts. Administered Salesforce configurations to support business needs effectively. ● Developed and customized Apex classes and Lightning Web Components for Salesforce Experience Cloud sites. Ensured all custom components were integrated seamlessly and met the technical requirements. ● Integrated Salesforce B2B Commerce with third-party systems such as ERP, payment processors, and inventory management systems using REST API and Apex Web Services, enabling real-time synchronization of orders and inventory data. ● Designed custom workflows to automate the order-to-cash process, providing seamless integration between e- commerce, sales, and finance departments leveraging B2B Commerce ● Built autonomous AI agents to handle tasks like customer support and sales assistance using Agentforce ● Integrated Agentforce with external systems using REST/SOAP APIs to enable real-time data retrieval and action execution. ● Successfully integrated Salesforce with AWS services, including Amazon Connect, enhancing customer interaction and support capabilities. Configured AWS Connect to optimize call center operations and streamline customer service workflows.
• Designed and implemented solutions in Experience, Service, and Sales Clouds with a strong focus on Salesforce configuration, development, and testing. • Proficiently worked on Lightning Web Components, JavaScript controllers, Apex classes, Triggers, Visualforce pages, and Flows, adhering to best practices for Salesforce deployment. • Developed and implemented integration between Salesforce and a custom Java service hosted on AWS, utilizing RESTful APIs for seamless data exchange. This integration enabled real-time communication between Salesforce and the Java service, allowing for complex data processing and business logic execution in the AWS environment. Managed authentication and secure data transfer using OAuth 2.0, ensuring compliance with enterprise security standards. • Designed and executed data migration and ETL processes to migrate legacy system data into Salesforce, ensuring data integrity and minimal downtime. • Implemented several flows along with lightning web components for grant monitoring and grant disbursement as part of Grants Management Module • Designed and implemented scalable Salesforce solutions for child health services and grants management, ensuring compliance with provincial regulations and public sector requirements. • Collaborated with stakeholders to map business processes and translate them into Salesforce solutions, leveraging Public Sector Solutions (PSS) to address unique governmental needs. • Automated workflows and approval processes for grants and service management (as part of Grants Management Module) using Process Builder, Flows, and Apex triggers, reducing manual effort by 40%. • Worked on various features related to Field Service Lightning, ensuring optimal functionality and user experience. • Collaborated effectively with developers, conducted code reviews, and recommended best practices to ensure high-quality code and team efficiency.
Single handedly designed and built the Experience Cloud (Customer Community Plus) for 400,000 users to submit Heating and Water applications through Portal. Link - https://ctdss.force.com/heatinghelp/s/ Built several Lightning web components as part of delivering several functionalities to end users Worked extensively on Apex and Integrations using REST API
• Customized UI leveraging - Visualforce, Aura/Lightning Components • Made Visualforce pages and Aura components compatible with ADA (American Disability Act) compliance in order for screen reader (JAWS tool) to make right announcements for ADA Users • Worked on Apex classes (including controllers and trigger handlers) • Involved in Data Migration activities • Built Integration Mechanism between STMS86 (Server) and Salesforce using SOAP API (Enterprise WSDL) • Assisted Salesforce team wherever they needed help in accomplishing tasks • In addition to Salesforce, worked on Powershell Development. Fixed several pending cases to make the UMC (User Management Client) application better.
• Created several Visualforce pages, Controllers (Classes) for Enterprise/Commercial Systems. • Managed Deployment activities using Changesets and ClickDeploy tool. • Used SOQL (Databased Query Languages) as part of Apex and ensured Governor limits are not violated. • Involved in several configuration related activities - Built flows, process builders, workflows, reports, dashboards, assignment rules, permission sets, sharing rules, role hierarchy, web to case assignment, escalation rules. • Developed Aura (Lightning) components and Lightning Web Components (LWC) for personal and commercial divisions. • Mulesoft Integration and related development activites. • Used several LWC components to display the data passed from different external systems as part of Integration • Used Flows extensively and used LWC components as subcomponents in Flows • Worked on Communities – Self Service and Partner portals • Used Source Control (GIT and BitBucket) as part of code management, review and deployment • Used Changesets for Deployment from lower level sandboxes to Higher Level Environments (UAT, PROD). • Build various functionalities in Sales, Service and Marketing Cloud. • Data Management Activities - Dataloader, Data Duplication rules, Import wizard, Workbench • Developed test classes and ensured the code coverage is met.