New Delhi, Delhi, India
As a graduate with a Bachelor's in Mechanical Engineering from Rajasthan Technical University and Global College of Technology, I've pivoted towards a dynamic role in e-commerce as a Senior Seller Support Associate at Amazon.com. My core competencies lie in providing stellar customer service, swiftly adapting to new concepts, and leveraging my proficiency in data visualization tools like Power BI and Tableau to enhance operational efficiency. In my recent roles at Amazon.com, my dedication to problem resolution and cross-departmental coordination has ensured a seamless experience for sellers in the U.S. and U.K. markets. My efforts contribute to our team's objectives, fostering positive relationships that mirror the collaborative spirit of Amazon. I am eager to continue applying my analytical skills and education in mechanical engineering to drive innovation and process improvements within our diverse and dynamic team.
I am working as a seller support associate (U.K & U.S). My job role is: 1. To provide solutions to the seller through e-mail. 2. To coordinate with different departments and provide accurate solutions to the seller. 3. Recognizing and supporting team goals and creating positive relationships with team members. 4. To grasp and apply new concepts quickly and effectively in a results-driven environment. 5. Accepting constructive criticism in a positive manner and using it as a learning tool.
Customer Assistance: Provide information, answer questions, and resolve product or service-related issues for customers via phone, email, or chat. Problem Resolution: Diagnose customer problems and troubleshoot effectively, offering solutions in a timely manner. Product Knowledge: Have in-depth knowledge of the company’s products, services, and policies to provide accurate information to customers. Communication: Maintain a professional, polite, and empathetic demeanor during interactions with customers. Issue Escalation: Identify situations that need further escalation to supervisors or specialized departments.
Recognizing and supporting team goals and creating and maintaining positive relationships with team members Accepting constructive criticism in a positive manner and using it as a learning tool To provide extensive phone and in-person customer service experience To work collaboratively with other departments to facilitate the best user experience.
I was Graduate Engineer Trainee in production department