Greater Kitchener-Cambridge-Waterloo Metropolitan Area
Experienced in evaluating credit applications and making informed lending decisions in a fast-paced financial services environment. Skilled at identifying risk factors, analyzing financial data, and ensuring compliance with company policies. Known for strong attention to detail and sound judgment. Looking to leverage this experience in a credit risk analyst position. • Management & Leadership: Branch Operations Management, Team Leadership, Staff Recruitment & Onboarding, Performance Management, Customer Relationship Management (CRM), Financial Reporting, Business Development, Strategic Planning • Business Analysis & IT: Requirements Gathering, Business Process Optimization, System Implementation, Software Development Lifecycle (SDLC) Support, Quality Assurance (QA), User Acceptance Testing (UAT), End-User Support, Technical Troubleshooting, IT Systems Administration, Network Setup • Data & Analytics: Data Interpretation, Trend Analysis, Data Documentation, Data-Driven Decision Making, Financial Data Analysis • Tools & Technologies: CRM Systems, Microsoft Office Suite (Excel, Word, PowerPoint), Jira (or similar project management tools), Confluence (or similar documentation tools), (SQL, Tableau, Power BI) • Languages: English (Fluent), Gujarati (Fluent), Hindi (Fluent), Punjabi (Advance), Spanish (Conversational), Polish (Conversational), French (Book knowledge)
• Credit Evaluation & Application Review • Fraud Detection & Risk Escalation • Process Automation & Tool Optimization • User Testing & Quality Assurance • Policy Documentation & Team Training • Pre-Approval Screening & Application Accuracy
• Provide technical expertise and vehicle knowledge to assist Level I Advisors and Level II Specialists in communicating with customers and dealers for Stellantis vehicles (Jeep, Dodge, Ram and Fiat) • Researching Agent or customer question(s), utilizing available service information (Service Library, Technical Service Bulletins, etc.), and responding back via email • Provide guidance to Advisors and Specialists and to describe vehicle characteristics • Identify vehicle issues by make/model, describe the concern, and quantify to help address any trends found by the Customer Care teams • Escalate identified trends for notification and resolution • Identify knowledge gaps and suggest knowledge articles and training to support Advisors and Specialists • Provide Build Sheet to be sent and/or Production Number information to be a customer via email and/or post mail