Nirmal Pratap

Customer Support Specialist

Sacramento, California, United States

About

I am proud to be in a position where I am privileged enough to work with our 1st responders nationwide in regard to policy issues , questions & concerns, and resolving those issues at Lexipol.

Experience

  • Customer Support Specialist at Lexipol
    Jul 2024 - Present · 2 yrs 1 mo

  • SolarEdge Technologies (5 yrs)
    • Subject Matter Expert
      Aug 2022 - Jul 2024 · 2 yrs

    • Tier 1 Mentor
      Feb 2021 - Aug 2022 · 1 yr 7 mos

    • Customer Service Representative
      Aug 2019 - Feb 2021 · 1 yr 7 mos

  • Applecare Advisor at Apple
    Apr 2018 - May 2019 · 1 yr 2 mos

  • Telesales Representative at Verizon Wireless
    Oct 2014 - Oct 2017 · 3 yrs 1 mo

    Responsibilities Sales results: Meet or exceed monthly sales and retention objectives. Qualify and close prospective customers, and recommend appropriate wireless solutions with regard to proce plans, enhanced services, handsets and accessories.

  • Camera Supervisor at Fry's Electronics
    Oct 2010 - Mar 2013 · 2 yrs 6 mos

    Duties as Camera Supervisor included creating and maintaining employee schedules,Train and coach employees on sales techniques and current and new products, Help associates close sales, provide customer support before and after the sale, resolve customer issues or concerns.