Metro Manila
Strategic. Driven. Results-obsessed. I bring years of cross-functional experience across CX operations, training, and project management -- delivering measurable impact in fast-paced, high-stakes environment. From launching performance programs and leading high-volume onboarding to steering client-critical initiatives, I've built a reputation for getting things done -- and doing them well. My work has earned me multiple top-tier performance and leadership awards, consistently recognizing excellence, influence, and execution at the highest level. I lead with clarity, coach with intention and deliver with consistency. Whether I'm empowering teams, solving for scale, or turning complexity into actionable plans, I bring both structure and vision to every table I sit at. I don't just meet expectations -- I set new standards.
● Oversees assigned company projects from inception to completion. ● Plans, Leads, and Organizes assigned projects which include submitting project deliverables, preparing status reports, and establishing effective project communication and execution of plans. ● Monitors and controls project progress, and ensures key milestones are reached ● Maintains high engagement amongst self and team members to ensure high productivity. ● Maintains an open communication path between project members and stakeholders to help identify project progress and issues that must be resolved to keep the project on track. ● Ensures a smooth project transition to respective stakeholders and provide a plan for any set back
► Facilitates onboarding and ongoing training programs. This includes enrolling learners in LMS, ensuring completion of training, meeting learning objectives, and remediating knowledge gaps. ► Identifies areas of improvement and implement initiatives to improve operational metrics ► Collaborates with the Team Leads, Specialists, and with any other stakeholders to identify training and performance needs ► Designs, reviews, updates, and maintains course materials and other documents.
►Provides excellent support experience to customers via all relevant communication channels. ►Identifies customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. ►Builds sustainable relationships and engages customers by taking the extra mile
► Develops learning materials (curriculum, courseware, and standard periodical examinations) that are accurate, relevant, updated, and adheres to curricular standards; and works closely with the Research Head to ensure that the courseware and exam development processes, policies, and work instructions are adhered to. ►Engages in activities for courseware development enrichment such as observation of actual courseware implementation and/or teaching of developed/validated courseware.
► Provides technical support, advice, and assistance to clients with technical, software system problems by phone, email or by any other communication method ► Generally deals directly with clients and effectively communicates answers in a way they can understand ► Also answers general questions about the software product, address complaints, help place orders, make account changes, and perform any other related duties in the service to the clients of Intuit Inc.
►Marking and recording of student's worksheets ►Preparing student's classworks and homeworks ► Updating the student's record book and i-Line ► Designing student's study plan and tracking actual performance ► Conducting feedback and individual parent's meeting ► Exhibit commitment and passion in nurturing the children enrolled in the center