Metro Manila, National Capital Region, Philippines
Experienced HRIS Service Delivery Manager with more than 10 years of experience in HR Technology, specializing in Workday Core HCM operations and projects. Proficient at leading system administration, configuration, and optimization efforts to support complex global HR functions. Proven success in managing end-to-end service delivery, resolving system issues, and driving continuous improvement across HR processes. Skilled in stakeholder management, change control, and governance frameworks, ensuring high-quality service and alignment with business goals.
• Managed the HR IT Service Delivery for Workday HCM, ensuring seamless support across the employee lifecycle. • Oversaw daily operations of the HCM team, enhancing service request resolution and incident management. • Collaborated with the Global Process Office on key business initiatives, translating needs into effective system solutions.
• Oversaw governance and quality of master data across HR systems, ensuring data integrity. • Managed a team of 5-6 experienced professionals to streamline data processes in Workday. • Developed and implemented data quality dashboards to monitor KPIs, enhancing operational efficiency.