Greater Philadelphia
● Process billing for insurance and fleet accounts ● Run production meetings ● Collaborate with insurance company leadership and adjusters, fleet account managers ● Hire, train and coach collision center staff ● Participate in local Vo-Tech career fairs, advisory committee meeting ● Sponsor and participate in local community event, The Kennett Run ● Create and implement blueprinting process ● Increase collision center monthly revenue. Carwise CSI recommendation score increased from 95% to 98%. Star rating improved from 4.8 to 4.9 stars ● Ensure performance standards are met ● Facility and equipment maintenance ● Annual budget reviews ● Close files in CCC, update insurer portals, final bill, follow up on accounts receivable ● Knowledge of all estimating systems: CCC, Mitchell and Audatex ● Maintain I-CAR Gold Class standing for the facility
● Collaborate with clients and insurance companies / DRP’s ● CCC One Estimating & Management System, Reynolds & Reynolds experience ● Process warranty, internal and recall repair orders ● Hire and training of collision center staff ● Meet DRP performance standards ● Regularly meet with and provide input to staff ● Report to GM and owner on Collision Center operations monthly
● Ensure claims are handled in compliance with fair claims practices and local insurance regulations ● Qualified Substitute 2021, provide support when supervisors are out of office, assist with estimate reviews, file intervention, MRR questions and collaboration ● Oversee three Network Repair Facilities, Provide weekly reporting, identify trends and perform analysis of data. Collaborate with repair facility management to maintain and improve positive results ● Mentor new Managed Repair Representatives ● Keys to Progress volunteer 2020, provided a repaired vehicle to an Army Veteran ● Served as a mentor in the 2020 Mentoring Program ● Perform accurate and timely vehicle inspections and prepare an estimate of damage. Provide customers with information about the repair process and status updates. Manage rental expense and usage in Enterprise ARMS system ● Develop and maintain relationships with shop owners, managers and technicians ● Identify related and unrelated damage. Evaluate and execute payment of claims ● Determine if a vehicle is a total loss. Establish total loss evaluation ● Review and process supplement requests