Riverside, California, United States
• Provide exceptional customer service to all customers. • Professionally answer all questions regarding products and any service issues. • Consistently maintain customer accounts keeping them organized and updated. • Assist contractors and retail customers with pricing, inventory availability, backorders, and shipping inquiries. • Provide product and account support based on seasonality and demand. • Create comprehensive product selection forms for customers to take back to contractors. • Assist with placing orders, refunds, or exchanges. • Assist sales teams with scheduling trucks for transport of products across the state. • Managed Hawaii accounts that netted on average three million dollars in revenue for 6 months.
• Provided a welcoming environment to guests. • Monitored hotel emails and promptly replied to all guest inquiries. • Assisted upper management with inventory and scheduling. • Ensured guests concerns were sent to the right department and followed up to ensure concerns were resolved.