New York City Metropolitan Area
As an accomplished higher education leader, I specialize in directing registrar operations and enhancing the student experience across multi-campus institutions. With extensive experience in student services, technical systems, and operational workflows, I provide strategic oversight of registration processes, academic calendars, degree audits, and compliance with FERPA and institutional policies. I thrive in environments that require a balance of operational excellence, staff leadership, and student-focused service delivery. Throughout my career, I have led teams in implementing and managing systems such as Workday Student, Ellucian Colleague, Ivy Chatbot, and Parchment transcript services, improving efficiency, accuracy, and accessibility of student records. I have also developed and delivered training programs for staff, graduate assistants, and faculty, ensuring alignment with institutional procedures and enhancing overall service quality. I am recognized for building strong operational frameworks, streamlining workflows, and fostering collaboration across departments. By combining technical expertise with hands-on leadership, I help institutions deliver a seamless, responsive, and engaging experience for students while supporting staff performance and professional growth. Key Skills: Higher Education Administration | Student Services | Registrar Operations | Enrollment Management | Academic Calendar Management | FERPA Compliance | Workday Student | Ellucian Colleague | Ivy Chatbot | Parchment Transcript Services | Records Management | Staff Supervision & Training | Workflow Optimization | Process Improvement | Vendor Management | Multi-Campus Coordination | Student Engagement | Operational Excellence | Project Coordination | Communication & Collaboration
Oversees the Registrar Department, writes/revises policies, develops academic calendar, curriculum management, serves on various committees, manages staff
Oversaw front-facing student services, including phone, email, and walk-in support. Managed registration processes, academic calendar, and digital student records. Supervised staff and graduate assistants, developed workflows in Workday Student, maintained transcript services, and delivered training for student-facing teams. Directed freshmen and year-round registration operations, ensuring smooth and accurate enrollment for all students.
Directed registrar operations, managing staff and overseeing student registration, academic calendar, degree audits, and student record maintenance. Maintained FERPA compliance, managed National Student Clearinghouse data, and trained faculty, advisors, and staff on student database systems and institutional procedures. Oversaw all registration operations, ensuring accurate course enrollment and seamless student service across multiple campuses.
cross three campuses, including registration, grade changes, and transcript management. Managed staff, prepared institutional reports, trained personnel on Colleague and FERPA policies, and assisted with admissions, records, and registration operations. Managed staff operations across multiple campuses, ensuring consistent execution of registrar processes.