Greater Bengaluru Area
Product and AI platform leader with 18+ years of experience building and scaling digital, payments, and AI-enabled products across global banking ecosystems. Proven track record defining product vision, owning multi-year roadmaps, and translating customer insights into measurable outcomes. Experienced leading cross-functional teams across engineering, data science, operations, and business teams to build products at scale across APAC and EMEA. Strong background in AI, payments modernization, platform strategy, and data-driven product decisions.
Defined product vision and long-term roadmap for AI-enabled servicing and transaction platforms supporting large-scale customer interactions across global banking markets. Analyzed recurring servicing issues and customer interaction patterns to identify high-friction journeys and prioritize roadmap improvements. Defined product requirements and success metrics with engineering, operations, and business teams to ensure measurable customer and business outcomes. Prioritized roadmap investments after identifying repeat handling patterns across high-volume servicing queues, contributing to ~40% reduction in handling time. Led product discussions balancing customer experience goals, scalability needs, regulatory requirements, and delivery timelines. Partnered with engineering teams on API design, workflow integration, and platform scalability decisions for AI-driven servicing solutions. Played a leadership role in launching UAE Aani Fast Payments and worked across business, technology, risk, and external ecosystem partners to onboard 1.5M+ users. Drove payments modernisation initiatives across EMEA and APAC markets, covering ACH, RTP, card, and instant payment rails, while aligning to ISO20022, Basel, and Open Banking standards.
• Led digital banking operations platform handling 80M+ monthly transactions. • Delivered $19M annual savings through intelligent automation. • Launched conversational AI assistant boosting engagement by 20%.
Delivered a unified learning and content management platform consolidating 19 CMS systems, improving usability and adoption across enterprise user groups. Introduced agile governance and delivery discipline, significantly reducing cycle time while improving delivery predictability and client confidence.
• Led digital acquisition transformation improving conversion by 160% (28% → 74%). • Forged API-led partnerships with HDFC, ICICI & SBI enabling personalized lending and card onboarding ecosystems.
• Delivered digital marketing transformation reducing budget spend by 50% and saving $5M annually. • Built healthcare TDM automation product generating $77M savings over five years.