Berlin, Berlin, Germany
Senior Solutions Consultant with extensive experience in fintech SaaS, specializing in ERP integration and optimizing accounts payable workflows. I excel at enhancing financial processes and integrating complex systems such as DATEV, Oracle NetSuite, and Microsoft Dynamics. Known for delivering exceptional customer experiences and fostering long-term relationships, I bring a strategic and customer-centric approach to every project. Passionate about solving complex challenges through innovative solutions, I thrive in dynamic environments and am dedicated to continuous improvement and professional excellence.
Leading complex finance and ERP solution design at the intersection of Product, Sales, and accounting domain expertise. Driving scalable solution patterns and enabling teams to sell and implement spend management workflows in real-world finance environments.
- Providing guidance on accounting integrations during Pre-Sales & Onboarding - Integrating APIs into existing accounting processes and structures - Offering personalized advice on file-based interfaces (typically CSV-based) - Troubleshooting and process optimization. - Advising on Best Practices and optimizing accounts payable with Moss. Integration with numerous accounting software and ERPs: - DATEV - Microsoft Dynamics (Business Central, Navision) -SAP - NetSuite - Exact (Online, Globe) - Xero - QuickBooks - Oracle Fusion - LexWare - Sage and many other systems Product Management: - Assisting product management for accounting integrations and accounting features (automation, invoice management) with subject matter expertise - Connecting Accountants and Product Managers Knowledge Management: - Documenting interfaces and accounting functionalities. - Conducting internal training on accounting, accounts payable, and integrations. - Collaborating with Product Marketing and Revenue Enablement
- New customers integration to the PayFit payroll solution - Training for new customers - Development and improvement of processes in a fast-paced environment - Responsibility for projects - Onboarding and customer support for Key Accounts - Collection and communication of product and process feedback over several teams (sales, customer success, product) - Internal process documentation Tools: Zendesk Salesforce Jira Notion
- Time Management: Scheduling of Onboarding for new restaurant partners - Introduction to relevant software and customer portal - Quality assurance for contents and technical equipment of new restaurant partners and setup of the corresponding backends - Integration in a dynamic team with changing tasks - Observation of new processes and products and giving fast and useful feedback to other departments - Close interaction with other departments (Sales, Account Management, QA, Product)
I was a lecturer for German as a foreign language at State University Medan - Departement for German Language and Culture.
Customer Care Agent