Bremen, Bremen, Germany
A trusted, bilingual (English & German) IT Service Management professional with extensive experience in overseeing ICT-related initiatives and implementing solutions that align with organizational needs. Proficient in applying ITIL best practices, ensuring efficiency, compliance, and continuous improvement. Self-driven and results-oriented, with a positive outlook and a strong commitment to delivering high-quality outcomes. A strategic forward planner who critically evaluates performance while maintaining a hands-on approach. Adept at collaborating with internal stakeholders at all levels, external service providers, and global teams to drive operational excellence. A versatile team player and leader, skilled in delegation yet equally focused when handling individual tasks. Thrives under pressure while maintaining composure and clarity. Motivated by excellence and recognition, with a passion for continuous learning and professional development. Open to mentoring and coaching opportunities to support and inspire others.
- Manage the complete lifecycle of IT assets, ensuring accurate inventory records and optimizing resource utilization including Hardware, Software and Cloud - Develop and maintain the Configuration Management Database (CMDB) to ensure up-to-date and accurate information on IT assets and configurations. (Jira Asset and Service Now) - Establish governance for asset and configuration management aligned with ITIL standards including Change / Incident / Problem Management, Service Catalogue - Collaborate with cross-functional teams to identify and resolve discrepancies in asset and configuration data. (TOM / ITOM / CCoE / CISO) - Conduct regular IT audits to ensure compliance with internal policies and regulatory standards - Provide actionable insights and reports to stakeholders to support strategic decision-making. - Lead process automation initiatives to enhance efficiency in asset tracking and data management. (Service Now, AWS, LeanI, SaaS Environment)
Responsible for various international client OnSite-Projects: Windows10 Rollout, local Asset Management, Infrastructure Upgrades, Training, Access & Identity Management, PC Health, Supplier Reviews. Strong relationship with Key Stakeholder, the business and 3rd party suppliers / IT Service Providers AToS, CGI, Capgemini Industries: Aviation, Aerospace, Engineering, Food & Beverage. Siemens.com Caverion.com Normad.com AB-Inbev.com atos.net ppg.com Supported Hardware: Dell, HP, Lenovo, Cisco, Avaya, Konica Minolta, iPhones, iPads, tablets. Used TicketSystems: ServiceNow, BNC, VFire, SalesForce Remedy, SDM12, Astea Mobile.
Value Retail is the only company to specialise exclusively in the creation and operation of luxury outlet destinations, the collection of 11 Villages in Europe and China. Tasks & Responsibilities: Regional IT Management for both German offices (located near Frankfurt & Munich) Stakeholder Management / VIP Support Project Management / Support -Windows 10 Upgrade -Printer Estate Upgrade incl. FollowMe Print -Infrastructure Projects General 2/3 line technical support -Hardware, Infrastructure (Deskop & Laptop build, Surface Pro, Switches) -Software (Windows 10, Office365, SharePoint, Skype for Business, Datev) -Mobile devices (iPhones, iPads) -AV Support (SurfaceHub, Cisco Telephoney, Skype for Business) - IT Security (Microsoft Azure) - SLA / KPI Management, ServiceNow Support of bespoke applications Security improvements IT Training and documentation Working closely with global IT teams including IT Service Desk to improve speed and clarity of local IT support requests.