Zurich, Zurich, Switzerland
National key account leadership role with full P&L responsibility, driving profitable growth, optimal product distribution, and category expansion in the Swiss retail market. Accountable for developing and executing customer strategies in line with company commercial objectives and leading joint business planning to deliver sustainable value for both the company and retail partners. Key Achievements & Responsibilities: • Full P&L responsibility for assigned key accounts, ensuring profitable growth and optimal product distribution in line with commercial strategy • Developed and executed individual customer strategies based on company’s commercial objectives, contributing directly to long-term market growth and competitiveness • Led the acquisition of new customers and business fields, expanding market presence and driving incremental revenue streams • Oversaw rolling sales, revenue, promotion, and budget planning through Integrated Business Planning (IBP) to enable accurate forecasting and cross-functional alignment • Maintained close collaboration with marketing, category management, and supply chain to deliver successful product launches, optimal assortments, and high service levels
Promoted from Analyst to Consultant to Senior Consultant, delivering more than 20 international supply chain strategy and transformation projects across FMCG, fashion, healthcare, and consumer goods sectors. Specialized in driving efficiency, reducing costs, and enabling data-driven decision-making through end-to-end project leadership. Key Achievements & Responsibilities: • Led complex transformation projects from initial concept through design, pilot, and full implementation, ensuring measurable business impact on cost, service levels, and operational KPIs. • Designed and optimized logistics networks, inventory strategies, and transportation flows, achieving double-digit cost reductions and notable improvements in service performance. • Established governance frameworks and standardized S&OP processes, reducing forecast error and increasing OTIF by several percentage points. • Developed warehouse layouts, throughput models, and automation strategies, building seven-figure capex business cases with payback periods under three years. • Created and maintained BI dashboards and scenario models using Power BI, SAP, and advanced Excel analytics to support strategic planning and decision-making. • Managed stakeholders across multiple countries, from shopfloor teams to C-level executives, securing alignment and commitment at every stage of the transformation process. • Mentored junior consultants and coordinated project teams, fostering capability development within the organization.
Delivered high-quality customer service in a retail banking environment, managing daily cash transactions and sales goals. Key Contributions: • Processed customer transactions with accuracy and compliance to banking regulations. • Resolved customer inquiries and issues in a professional and timely manner. • Achieved and exceeded personal referral and sales targets through consultative customer engagement.
Supported the international non-food purchasing department, contributing to data accuracy, supplier coordination, and product presentation processes. Key Contributions: • Maintained and updated master data for weekly advertising topics, ensuring accuracy and timeliness. • Coordinated internal product sample exhibitions in collaboration with cross-functional teams. • Assisted the division manager with meeting preparation and follow-up, enhancing decision-making efficiency.