Madison, Wisconsin, United States
Leader/Coach/Manager: #1. Lead by example, #2. Coach from experience, #3. Manage for efficiency. These are the three principles I draw upon every day! Career minded relocation industry professional with 29 years of practical field and management experience. Full operational knowledge of Unigroup corporate policies, tariff household pricing, all corporate computer systems including the legacy screens/Quotes to Go/NGS/Rates and Tariffs, DOT regulations, driver logs and safety manuals. Corporate and Individual sales experience with a track record of more than $1 million of annual sales for 10 straight years. Master Club recipient for 2015, 2016, 2017, 2018, 2019, 2020 and 2021. Recipient of the Unigroup Excellence in Sales award 2020. The winner must be nominated by his/her peers, reach a high level of sales revenue, demonstrate and share industry knowledge and give time and effort in the community. Agent Division Manager for 8 years overseeing all local and long distance operations, sales, claims, customer service, marketing and DOT compliance. Accomplishments include helping our agent achieve the coveted Customer Choice Award 2013, Performance in Excellence Award 2013, and Presidents Club 2015. I was also instrumental with our agent's turn around and compliance with DOT safety regulations and was honored as; The Most Improved Agent for 2014. The household moving and transportation industry is my passion and it shows through with every move I am involved in. Nothing can be accomplished on my own or without the great people I work with on a daily basis. All glory goes to God and with only his grace I am saved.
- Relocation Sales, Creating a personal relationship with customers to serve them in the long term by offering them an efficient process for employee relocation. - Customer Service, Contacting each customer (family) and keeping them informed of all aspects of their relocation dates, times and addressing any questions that may arise.
OTR Van-Operator, Recording over 1-million safe driving miles, while operating as a self employed contract Van Operator for Reynolds Transfer/United Van Lines. Employee Relocation, Hands on household relocation Crew Leader for more than 5,000 residential and corporate families, with a less than 1% claim rating and a 97% willingness to recommend score.