Anchorage, Alaska, United States
For over a decade, I’ve worked in child welfare and social services, helping people navigate complex systems while staying centered on their real-world needs. Through both proactive planning and supportive initiatives, practical guidance has allowed our teams to collaborate effectively, empower stakeholders, and address everyday realities. As I step into a new chapter, I bring this same approach with me—remaining committed to being prepared and present, advocating with purpose, and creating environments where individuals feel genuinely heard and supported.
• Delivered client-centered service to 10+ foster families, resolving complex concerns and guiding clients through processes to support informed decisions and positive outcomes while maintaining regulatory compliance. • Built and maintained strong relationships with caregivers and community partners via proactive communication, needs assessment, and personalized support in sensitive, high-stakes situations. • Managed high-volume documentation and service processes, including 120+ Medicaid records weekly, ensuring accuracy, timely updates, and full compliance with regulatory and agency standards. • Administered end-to-end stipend billing for a therapeutic foster program, processing 460+ weekly entries including auditing and coding corrections, ensuring accuracy, compliance, and timely financial processing. • Supported team operations and performance by coordinating workflows, assisting with onboarding and training, and contributing to a consistent, service-focused and collaborative environment. • Identified and mitigated risk by adhering to policy, maintaining strict confidentiality, and recognizing irregular discrepancies requiring escalation or further review.
• Supervise and manage 100+ resource families to maintain professional composure and provide a nurturing home environment for the healthy care and development of youth, including enforcement of investigative processes. • Hosted the May 2023 Foster Parent Appreciation event and coordinated the 2023 Anchorage Resource Family Holiday Party, both events noted as very successful. • Volunteered in successful community events to strengthen engagement, recruitment, and relationships. • Trusted and recognized by Western Region leadership for teamwork and regional support. • Responsibly work in a manner, which observes policy, procedure, and safeguards to protect the privacy of health information in compliance with HIPAA Privacy (Privacy Rule).
• Supervise four staff and assist their professional development. • Oversee the day-to-day foster care program administrative and operations management including leading, coordinating, monitoring, and maintaining of systems, policies, and procedures. • Cultivate a healthy and sustainable work environment among staff. • Interview, assess, and license resource families from Anchorage to Matanuska Valley, who provide essential therapeutic foster care. • Supervise and manage resource families to maintain their professional composure and provide a nurturing home environment for health, safety, and development of youth. • Administer stipend billing processes including documentation review, auditing, and approvals to ensure timely and accurate payments • Work collaboratively with senior management to maintain quality assurance and manage risks faced. • Department training liaison for our foster care program and our community partner, Alaska Center for Resource Families. • Develop community awareness of licensing needs and benefits; assist in recruitment and retention methods for resource families; and seek potential provider collaboration/partnerships for services with private agencies and local governments.
• Interview, assess, and license resource families in Anchorage, Alaska who provide essential therapeutic foster care. • Supervise and manage resource families to maintain their professional composure and provide a nurturing home environment for healthy care and development of youth. • Resolve complex customer concerns with professionalism and clear communication, maintaining trust and protecting organizational standards • Manage confidential documentation and compliance processes with accountability and accuracy. • Train and coach staff and caregivers, created and facilitated presentations and training resources, demonstrating the ability to explain processes clearly and support customer understanding • Lead and contribute to standard setting by providing information accrued from experience, and by serving on committees with providers and staff to review and revise requirements. o Family Focused Treatment Association (FFTA), Alaska Chapter Representative Jan 2017 – Present FFTA was founded to develop, promote, and support treatment foster care. Attended 2017 and 2020 National Conferences. o Wellness Committee, FC Representative, Apr 2019 – Dec 2022; Treasurer, Oct 2020 – Dec 2022. To reduce or eliminate wellness issues impacting employee health, work productivity, and employee turnover rates at Denali Family Services. Coordinated events to empower staff to be happier, healthier, and financially secure. o American Red Cross First Aid/CPR/AED Instructor, Mar 2019 - Feb 2026. Agency Licensed Training Provider: boost ability to keep staff and resource families compliant with their certification. o Performance Quality Improvement Program, Foster Care Representative Feb 2019 – Dec 2022. To monitor, identify, and respond to the on-going needs of the agency and its stakeholders. o Risk Prevention Management Committee, Representative Mar 2018 – Dec 2021; Feb 2024- Feb 2026. Routine risk assessments including recommendations for mitigating flagged items.
• Manage front desk operations and member check-in/out procedures in a high-traffic service environment • Process membership payments and account updates while maintaining an accurate and balanced register • Guide members through services, scheduling, and program options while delivering attentive customer support