Amsterdam, North Holland, Netherlands
Driven project and team manager with extensive experience in client management, operational optimization and event management.
- Verantwoordelijk voor het begeleiden van commerciële en operationele processen rondom softwareaanvragen en klantvragen. - Zorg voor snelle, zorgvuldige en klantgerichte afhandeling van aanvragen met oog voor detail. - Proactieve werkwijze en oplossingsgericht denken, ook bij complexe of gelijktijdige verzoeken. - Gedreven door interesse in zowel mensen als processen binnen de dynamische IT-sector.
- Leading a dynamic team of employees, focused on optimizing performance and customer satisfaction. - Responsible for the daily operational management of multiple multipurpose office buildings in Amsterdam, including planning, scheduling, and task delegation for the general reception team. - Coaching and developing team members to foster both personal and professional growth. - Implementing strategic initiatives to enhance the customer experience and ensure an efficient and welcoming work environment. - Actively involved in recruitment and onboarding processes for new employees. - Analyzing operational data and customer feedback to drive improvements and optimize overall service delivery. - Responsible for budget management and achieving set financial goals.
- Manage end-to-end project lifecycles, overseeing timelines, budgets, and resource allocation to ensure timely and within-budget project delivery. - Develop and maintain strong client relationships, acting as the primary point of contact to ensure clear communication, expectations management, and satisfaction. - Collaborate closely with development team to coordinate project requirements and ensure seamless execution. - Monitor project progress, address potential roadblocks, and proactively implement solutions to mitigate risks and keep projects on track. - Utilize project management tool (Clickup) to track deliverables, maintain documentation, and ensure all stakeholders are aligned. - Develop detailed project plans, scope documents, and timelines, ensuring clear goals and milestones are defined at every project stage. - Manage multiple projects with competing deadlines while maintaining attention to detail and ensuring high-quality deliverables.
- Coordinating internal operations and activities within the sales department to ensure smooth workflow and efficiency. - Driving new revenue generation and building long-term relationships with new and existing clients to foster organizational growth. - Managing and leading the inside sales team, ensuring high performance and achievement of sales targets. - Assisting the Sales Manager with analysis, meetings, and strategic planning to support sales objectives and decision-making. - Coordinating the implementation of new services within the West sales team, ensuring seamless integration and alignment with business goals.