Plovdiv, Plovdiv, Bulgaria
People Development Specialist | Sales Expert | Performance Optimizer As a seasoned senior training specialist within a global team, I bring a wealth of expertise encompassing eight years of dedicated experience in adult learning and development, coupled with over a decade-long tenure as a sales expert. My role entails the conception and implementation of comprehensive training programs and materials, facilitating New Hire Training sessions and upskilling initiatives, as well as actively engaging in the recruitment and assessment processes for new trainers. Moreover, I assume the responsibility of mentoring newly onboarded trainers and conducting thorough audits of their projects to ensure adherence to company's quality standards. My professional credentials include certification as a Lean Six Sigma Yellow Belt, underpinned by a track record of organizing and implementing multiple successful KPI improvement plans across diverse accounts. Notably, I have played a pivotal role in spearheading the seamless introduction of various LOBs, market expansions, and the acquisition of new clientele. What I bring is authenticity, relentlessness, desire to succeed and the ability to inspire others to do the same through growth mindset.
Achievements and highlights: • Successful Lean Six Sigma: Yellow Belt certification with a solo project - The target of the project was to improve the quality performance of an entire account - Impacted over 350 people • Guided the newest member of my team through multiple achievements which led them to getting a promotion in under a year • Successfully launched: - 1 new client - 2 new markets - Several LOBs • My achievements were personally requested by the VP of corporate communication to be featured as one of the highlights in a negotiation with a client for a multi year, multi million euro contract • Led the team of trainers responsible for interviews for applicants for the company's training academy • Interviewed applicants for the position of trainer • Upskill trainings for team leaders • Active involvement in all team activities and workshops • Managed to improve the quality performance of an entire account with over 15% with just 1 training • Managed to improve the productivity performance of an entire account with almost 40% with just 1 training • Successful sales training for a sales team servicing one of the biggest tech companies in the world • Helped all accounts which I train to recieve multiple consecutive performance bonuses from the clients • Presented on regular M/Q/H/YBRs including infront of the clients • Received positive feedback from all clients that I work with including a brand new one • Received positive feedback from multiple performers of the year • Regular low to high level meetings with the clients • All set targets achieved or overachieved
Achievements and highlights: • Interviewed applicants for the position of trainer • Became part of the company's training academy - Responsible for the interview of all applicants • Mentored new trainers including the first addition to my team - Attended and gave feedback on their trainings - Attended and gave feedback on mock presentations - Audited their accounts and gave them feedback which improved their performance • Multiple highly successful sales and soft skills trainings delivered to over 150 people • Helped all accounts which I train to recieve multiple consecutive performance bonuses from the clients • Received positive feedback from members of every department that I worked with • Received positive feedback from multiple performers of the year • Received positive feedback from all the clients I worked with • Active involvement in all team activities and workshops • Regular low to high level meetings with the clients • Presented on regular M/Q/H/YBRs including infront of the clients • All set targets achieved or overachieved
Achievements: • The creation and facilitation of highly successful sales training - The trainings were praised by the client, multiple department directors and the COO - Thanks to my work the the company was able to keep a very important client and resign a multi year, multi million euro contract and get additional business • The trainer for the successful launch of all the new business from the client. - 2 new markets - several new LOBs • Helped the account which I train to recieve multiple consecutive performance bonuses from the client • Highly successful train the trainer done by me at the client's HQ - Praised by the client, multiple department directors and the COO • The creation and facilitation of highly successful soft skills and AHT improvement trainings • Facilitation of new hire trainings