Nikita Singh

Customer Success Manager

North Delhi, Delhi, India

About

Experienced Sales professional with a demonstrated history of working in the computer software industry. Skilled in Value based Sales,Product Consulting,Customer Relationship Management,Competition Mapping, Cross Channel Functioning, and Account Management.

Experience

  • Team Lead - Customer Success at Accenture
    Aug 2024 - Present · 1 yr 11 mos

  • Account Manager at Kaseya
    Oct 2023 - Jul 2024 · 10 mos

  • Customer Success Manager at Rackspace Technology
    Jan 2022 - Jun 2023 · 1 yr 6 mos

  • Sr.Customer Retention and Success Manager at Oracle
    Dec 2019 - Jan 2022 · 2 yrs 2 mos

    Oracle Linux & Virtualization – Renewals and Services Oracle Converged Infrastructure – NORTH AMERICA

  • Account Manager at Adobe
    Nov 2017 - Dec 2019 · 2 yrs 2 mos

    o As an Adobe Account Manager I am responsible to drive new bookings/revenue in North America by using a consultative sales approach to identify new opportunities. o Product Consultant/Management - Showcasing the Workflow of the Solution on the Use-cases of the Customer through various Live demonstrations and helping them to understand the solution by being a Product Consultant as well. o Anticipating and handling objections during the sales process articulating clear and concise responses that position the benefits of the platform o Customer Relationship Management - Managing relationship with existing large enterprise accounts & identify new business opportunities. Develop strong, strategic relationships with customers to identify and leverage on the customers' business goals, growth strategies and profit drivers to deliver the appropriate Adobe value proposition/sales solution strategy. o Competition Mapping - Articulating the value proposition and competitive positioning for all the products that one will be responsible to sell & Conduct planned outbound campaigns to defined target accounts with a focus on positioning new Adobe solutions within the designated account base. o Cross Channel Functioning - Liaison with Channel and other Adobe Enterprise Account Managers (field) by engaging in targeted campaigns to enable deeper penetration into targeted accounts o Maintain up-to-date knowledge of the competitive positioning of assigned Adobe solutions in the marketplace and showcasing the value to the customer of Why Adobe. o Ensuring daily/week updates of pipeline & provide accurate forecast to the sales leadership team on an ongoing basis and participating in weekly/bi-weekly forecast review meetings with all the stakeholders to review the progress towards revenue and growth goals. o Proven track record of successfully achieving & overachieving my quota and sound understanding of the sales cycle / Inside Sales model and consultative selling approach