Bengaluru, Karnataka, India
A passionate and enthusiastic team manager with over 12 years of experience in HR Operations. Skilled in transitioning and streamlining of various process and tools for global regions.
Lead APAC change readiness & Workday adoption in partnership with global program, country HR leaders, and regional change agents. Drive program alignment, execution visibility, and stakeholder coordination across Market Units in line with global strategy. Identify regional risks & gaps, support localization, translations & deployment planning, and ensure coordinated rollout governance. Facilitate readiness forums, leadership cascades, and cross-functional communication to enable smooth business transitions. Program-manage the APAC HR Leaders Call, partnering with CHROs & senior HR leadership on agenda planning, engagement and delivery alignment. Support Managing Director integration — communications, onboarding planning, welcome sessions & leadership engagement. Act as a strategic connector across HR teams, enabling collaboration between complementary initiatives and operational programs. Member of the APAC Talent Strategy team — govern workstream calls, lead region-wide recognition programs, and enable leadership decision-making through reports & insights. Manage reporting, queries and analysis for Great Place to Work & Gallup Q12 surveys across APAC, including trends, action inputs and stakeholder support.
Led HR operations for the Pune region, managing a team of 11 HR reps supporting 15,000+ employees across NA, APAC, and UK. Accountable for daily performance, quality, and process efficiency, while driving training, talent development, and operational improvements. Key contributions: Streamlined processes and led system transition from JD Edwards (E1) to Oracle across UK, India, ANZ, and NA. Managed HR dashboards and used data insights to guide performance and cost optimization. Delivered training, cross-skilling, and development plans to build a resilient team. Supported M&A projects, compensation analysis, and automation of employee lifecycle transactions. Ensured compliance, data integrity, and continuous service improvement. Partnered with global HR leadership on reporting, Oracle enhancements, and strategic initiatives.
Led Pune HR operations, managing a team of 10 supporting NA, EMEA, and India regions. Focused on team development, operational excellence, and stakeholder collaboration. Key contributions: Scheduled and executed training plans to support individual growth and team capability. Oversaw projects using Scrum and Agile methodologies, ensuring timely delivery and adaptability. Served as the key point of contact for global processes, driving alignment and managing escalations. Led process re-engineering initiatives through current-state analysis and identified improvement opportunities. Collaborated with process managers on idea generation, root cause analysis (RCA), and risk mitigation to enhance service delivery and business value.
- Led HR Shared Services operations for over 15,000 employees across NA, APAC & UK regions. - Managed a team of 11 representatives, driving quality, productivity, and operational excellence. - Partnered with training teams on capability building, cross-skilling, and business continuity planning. - Led HR dashboards, performance reporting, and cost insights for leadership decision-making. - Played a key role in Oracle migration, automation initiatives, and talent system enhancements.
Led a team of 14 supporting North America HR operations, ensuring SLA adherence and driving continuous improvements. Managed transformation planning, performance tracking, and stakeholder collaboration. Spearheaded process automation, system transitions, and training initiatives to optimize efficiency and customer satisfaction. Acted as SME and provided floor support during major transitions. Key achievements: Led successful transition from Global PeopleSoft to SuccessFactors. Reduced FTE through automation and cross-training, improving CSAT and FCR. Developed performance dashboards and process documentation to streamline operations.