Mumbai Metropolitan Region
With 10+ years at Accenture, my journey has evolved from Hospitality Sales Executive to Service Delivery Operations Specialist, becoming known for excellence in client relationship management, Project Deliveries, Project and program management. At the forefront of my role is the delivery of exceptional service that consistently earns accolades, including the Customer Delight Award for positive client surveys. Adept at new business development within the hospitality industry, my expertise now flourishes in tech services, where I apply analytical skills to manage risks and maintain critical MIS reports. Our team collaborates to provide knowledge management support, ensuring product functionality aligns with client needs and driving business solutions forward with Accenture.
Act as a single point of contact for knowledge management support for client teams, product development teams and/or sales teams. Support ranges from answering questions related to the key functionality of the products, offerings, services etc. or identifying the appropriate team members to handle client demonstrations. Perform research in various systems and tracking tools. Identifying risks and focusing on solving issues, provide team members with clear sense of direction. Applies prior experiences to effectively analyze issues and raise risks accordingly, Suggest action plan to mitigate risks Maintaining MIS reports for the team and ensuring decks prepared and updated on a monthly basis Establish & maintain relationships with Key Individuals and important stake holders Understand client expectations and operate accordingly. Proving self as a credible resource to client and earn trust
Handling Banquet Sales for ITC Maratha, Meeting HNIs, generating new leads, while maintaining relationships with acquired accounts, collaborating database,handling of corporate events as well as Individuals & MICE, providing input and helping clients understand their requirements. A leader, having exceptional interpersonal skills with the ability to manage relationships by leading and participating in multicultural activities.
Helping develop,set up strategies for the bulletproof fashion & medical patch introduction. Organizing and attending high level meetings with interested stakeholders, research, managing relationships with direct marketing firms and helping formulate strategies. Gathering important leads and collaborating database of clients & follow ups. Created sales campaign that enabled ties with various clients. Represented the company and developed ties with potential customers and companies. Assisted the Country Director, Sales, In organizing advertising campaigns nationally & regionally.