United Kingdom
A Global Account Executive with over 19 years of experience in the IT sector. My main responsibility is to support clients through their journey and help them make the best use of the solutions provided by Crayon - which specialises in advisory services for optimization and supply of cloud and volume licensing. My top priority is to assist clients in overcoming their business challenges and achieving their technological goals and objectives.
Adopt a cloud-first strategy alongside our global team of certified cloud experts.
Senior Client Manager supporting HSBC, services include digital business consulting, technology and managed services for cybersecurity, applications, workplace, cloud, data center and networks, innovation and solutions. - Building and maintain long-term relationships with key clients across different countries and regions - Understanding the clients' business needs, challenges, and goals, and to provide them with customized solutions that add value to their operations - Coordinating with internal teams, such as sales, marketing, engineering, and senior management, to deliver high-quality products and services to the clients - Monitoring and measure the clients' satisfaction, feedback, and loyalty, and to identify areas for improvement and growth - Generating revenue and achieve sales targets by up-selling or cross-selling the company's offerings to the clients - Resolving any issues or complaints that arise from the clients, and to escalate them as appropriate - To keep abreast of the market trends, competitors, and industry best practices, and to provide
Global Client Director (Present) • Managing strategic business relationships across a portfolio of client accounts. Working with a diverse international team across all business functions. • Developing and maintaining an annual business plan for the assigned portfolio in order to drive expand existing and drive new business opportunities and recurring revenue streams based on the deep understanding of key clients’ needs and objectives. • Identifying opportunities to cross sell and upsell services and solutions in order to generate additional revenue and provide added value to the clients. • Accountable for the achievement of revenue and profit-based targets, lead accurate weekly reporting of the pipeline, forecast and sales activities. • Promoting new ideas and solutions to my clients and proactively engaging with cross functional internal stakeholders to help support and manage client needs. • Conducting regular strategic reviews, based upon client pain points and business objectives. • Leading the procurement and tender/bid engagement across the clients assigned portfolio. • Training, coaching, and mentoring Inside Account Managers (inside sales) and other sales teammates in order to promote teammate satisfaction and enable career progression.
• Focused on delivering against growth plans and strategic pursuits across select Global Accounts. • Identify whitespace and qualify and pursue leads creating opportunities for new business. • Manage and nurture the existing relationships. Establish new relationships and build strong, successful partnership with the key stakeholders and decision makers. • Execution of the business plan against defined milestones and metrics including services and product KPIs. • Own, manage and control the preparation of bids and formal RFI/P submissions effectively.
FTSE 100 clients, managing the day-to-day activities and identifying the requirements on existing opportunities as well as driving new business opportunities within the client base. Covering the entire portfolio from Insight – hardware, software and services. • Creating and delivering against account plans, responding to the strategic requirements, and delivering solutions (as part of a coordinated effort by creating virtual sub-teams). • Working at various levels with stake holder management and developing relationships to C-Level executive engagement Accurate pipeline and opportunity management including forecasting. • New business hunter into new accounts for Insight. This involves account mapping and prospecting with targeted messages to subsequently secure face to face meetings to sell Insight services and solutions.
Private, First & Business travel representative based In UK, Europe & Internationally representing the world’s leading airline. Working to tight timescales as part of a close-knit team, ensuring in-flight meals are served and presented to a high standard for British Airways flights. Liaising with company functions to ensure smooth running of the travel business. Developing a disciplined and organised approach to prioritise the workload and working individually as well as part of a team, demonstrating flexibility and self-motivation.
Working for the largest secured lender, based internal sales support to lenders such as Liverpool & Victoria, AXA, Nationwide and Legal and General. Liaising with underwriters to secure loans and PPI insurance for new and existing business. Effectively support lenders to ensure the security of loan lending and working with underwriters. Identify, qualify and generate supplementary revenue in line with company targets. Authorising secured and unsecured loans up to 1milliion pounds and liaising with the legal department. Working as a team focusing on first call query resolution coupled with an effective customer retention strategy. Resolve invoice or account queries CIA, in accordance with commercial policy and raise necessary paperwork to ensure timely resolution for authorising loans. Working with Experian and Equifax to do credit searchers on small businesses and customers.