Nikhil Prajapati

Your revenue flatlined. Your ops broke when you scaled. I help $5M-$50M businesses find what’s wrong and fix it.

Greater Houston

About

Here is what nobody tells you when your business hits $10M. The same speed that got you there is now working against you. You scaled fast. Sales kept coming. But somewhere along the way, operations quietly broke down. Now you have high demand, a great product, and a team that is working harder than ever but revenue has flatlined and nobody can figure out why. That is exactly where we come in. I am Nikhil, Founder and CEO of NP Ventures. We are a remote CTO agency that works exclusively with $5M to $50M businesses that are stuck at a revenue ceiling they cannot explain. We start by diagnosing what is actually broken, whether that is your tech stack, your ops infrastructure, your Salesforce setup, or the gaps between your systems that are quietly bleeding time and money. Then we fix it. No bloated timelines, no long-term contracts, no upsells. Our clients stay with us because they want to, not because they signed a contract. What we do: IT cleanup and operations restructuring Custom app and web development Salesforce implementation and optimization Systems integration and automation Ongoing fractional CTO support If your business has high demand but growth has stalled, I would love to hear what is going on. Send me a message and let's figure it out together.

Experience

  • CEO at NP Ventures
    Jan 2023 - Present · 3 yrs 7 mos

    As Founder & CEO of NP Ventures, I lead a Texas-based IT and Salesforce consulting firm focused on delivering simple, high-impact technology solutions that help growing businesses scale efficiently and profitably. Since launching, we've proudly achieved significant milestones, including: - Completing 100+ Salesforce projects for 50+ satisfied clients, many of whom have partnered with us for 3+ years. - Helping clients achieve an average 17% reduction in IT costs and 14% revenue growth within the first 12 months through streamlined systems and automation. - Delivering 20-30% savings compared to big consulting firms, with fixed-price projects ensuring zero surprise bills across all recent engagements. - Driving measurable results fast - clients typically see their first major win (efficiency gains, sales lifts, or cleaner data) in just 3.8 weeks on average. Our global team specializes in Salesforce implementations, AI-driven automation (lead qualification, workflows, data entry), seamless system integrations (ERP, billing, marketing, inventory), modern web/app development, cloud migrations, and cybersecurity - all with transparent pricing and no upsells. Notable impacts include: - Cutting Salesforce-related spend by nearly 30% for one client while boosting system performance. - Enabling a fast-scaling company to replace spreadsheets with automated order/inventory visibility - supporting growth without adding headcount. - Building critical ERP integrations that saved clients 25%+ monthly on operational costs. - Modernizing platforms on tight budgets (including nonprofits) to free up focus on core missions.

  • Lead Solutions Architect (Salesforce) at Brilliant Earth
    Dec 2023 - Dec 2024 · 1 yr 1 mo

    Brilliant Earth (BRLT) is a jewelry company specializing in ethically sourced diamonds, gemstones, and fine jewelry, with a focus on sustainability and transparency in its supply chain. As the lead architect for the CRM transformation, I successfully migrated the 650-user organization from NetSuite to Salesforce. The project encompassed comprehensive system design, user migration strategy, and ongoing support, enabling the ethically-focused fine jewelry company to optimize its customer relationship management capabilities. Tech: Sales Cloud, Service Cloud, CPQ, Zapier, Data Loader, Workato, Flows, Apex, Docusign, Data Backup, Data Archive, Okta, Project Management, Jira • Led end-to-end Salesforce implementations for a 650+ user organization, from requirements gathering to post-implementation support, resulting in a 25% increase in operational efficiency across organizations. • Designed and implemented complex Salesforce solutions while integrating with 5 external systems, leading to a 30% improvement in overall business process efficiency. • Collaborated with C-level executives to translate business goals into Salesforce solutions. The end process of the implementation let to a 35% improvement in customer satisfaction scores. • Provided strategic guidance and mentorship to junior admins while conducting over 50 comprehensive training sessions, resulting in a 90% client self-sufficiency rate in system administration and configuration. • Delivered high-quality Salesforce configurations and customizations to improves outdated business processes, consistently achieving high stakeholder satisfaction rate and an average 15% reduction in lead conversion time.

  • Senior Salesforce Application Engineer at Meta
    May 2023 - Dec 2023 · 8 mos

    At Meta (META), a global leader in social technologies and innovation, I served as a Sr. Salesforce Application Engineer, leading the design and implementation of scalable Salesforce solutions for a global team of over 1,000 users. This involved architecting complex integrations with Meta’s internal tools, automating business processes, and enhancing user experience to drive operational efficiency. My efforts directly supported the company’s mission by optimizing customer and stakeholder interactions, enabling data-driven decision-making, and improving collaboration across diverse teams. Tech: Custom Development, LWC, CPQ, Project Management, Jira, Quality Assurance, Stress Testing, Gearset, Change Management • Designed and delivered high-quality, scalable Salesforce solutions, meeting customer requirements and improving business efficiency by 25%. • Created and updated CPQ workflows, rules, and pricing models based on user feedback, reducing quote management time by 20%. • Provided training and ongoing support to sales teams on CPQ functionality, troubleshooting, and optimization, increasing user adoption by 30%. • Collaborated with stakeholders to gather business requirements and develop actionable solutions, leading to a 15% improvement in project delivery timelines.

  • Senior Salesforce Consultant/Admin at DISCO
    Jan 2022 - May 2023 · 1 yr 5 mos

    Disco (LAW) is a legal technology company specializing in cloud-based eDiscovery solutions designed to streamline legal processes and enhance efficiency. As a Sr. Salesforce Application Engineer, I spearheaded the optimization of Salesforce functionalities to support a growing global user base, delivering scalable solutions, automating business processes, and driving seamless integration with critical internal tools to enhance operational efficiency. Tech: Sales Cloud, Service Cloud, Flows, Process Builders, LWC, Apex, Docusign, Okta, Zapier, Slack Integration, Process Automations • Managed user and license administration, including role assignments and permission setups, improving user access efficiency by 30%. • Implemented Salesforce configuration changes (flows, workflows, and dashboards), enhancing process automation and reducing manual tasks by 25%. • Optimized Sandbox environment management, ensuring seamless deployments and reducing release errors by 20%. • Improved Salesforce data quality by implementing validation rules and automation, decreasing data discrepancies by 40%. • Collaborated with stakeholders to gather requirements and design scalable Salesforce solutions, increasing user satisfaction by 15%.

  • Senior Information Technology Consultant (Salesforce) at PRA Health Sciences
    Mar 2020 - Jul 2022 · 2 yrs 5 mos

    PRA Health Sciences (PRAH) is a global contract research organization providing clinical development and data-driven solutions for the pharmaceutical and biotechnology sectors. As a Senior Information Technology Consultant (Salesforce), I led the design and implementation of tailored Salesforce solutions for a 5000+ user organization, enhancing clinical trial management, automating workflows, and optimizing data accuracy. My work streamlined operations, improved collaboration across teams, and supported the company’s mission of advancing innovative healthcare solutions. Tech: Sales Cloud, Service Cloud, Health Cloud, CPQ, Integrations, Automations improvement, System Architecture, Mulesoft, Data Loader • Designed and implemented MuleSoft integrations, streamlining business processes and improving operational data sync efficiency by 30%. • Developed and enhanced CPQ reporting and analytics capabilities, enabling data-driven sales decision-making and improving sales efficiency by 25%. • Configured and maintained Salesforce workflows, custom objects, and approval processes, reducing manual errors and increasing system reliability by 30%.