NIKHIL -

Program Manager || Cash Operations

Hyderabad, Telangana, India

About

Experienced data analyst with 5+ years delivering actionable insights across Tech, Finance, and Retail industries. I transform complex data into strategic business solutions through advanced analytics, interactive dashboards, and clear stakeholder communication. Passionate about leveraging data to drive informed decision-making and operational efficiency. I excel at translating technical findings into meaningful business outcomes that support continuous improvement.

Experience

  • Program Manager || Cash Operations at Uber
    May 2026 - Present · 3 mos

  • Zomato (Hyderabad, Telangana, India · On-site)
    • Data Analyst
      Oct 2024 - Present · 1 yr 10 mos

    • Associate Business Analyst
      Aug 2024 - Oct 2024 · 3 mos

  • Client Operations at Fidelity International
    Mar 2024 - Aug 2024 · 6 mos

    - Oversee daily operations of the customer support team, ensuring timely and effective resolution of customer inquiries and issues. - Engaging with stakeholders to understand their needs and expectations, ensuring they are communicated effectively. - Implementing best practices and standard operating procedures to enhance efficiency. - Work with stakeholders, product and development teams to address recurring issues and improve product quality. - Involved in cross-functional projects to improve overall customer experience and support operations.

  • Brand Safety - Business Specialist at Uber
    Aug 2022 - Mar 2024 · 1 yr 8 mos

  • Decathlon (Full-time · 1 yr 6 mos)
    • Department Manager / Data Leader
      Jun 2021 - Aug 2022 · 1 yr 3 mos

      Store Operations: Supervise and optimize all store operations, emphasizing data driven decision-making. Spearhead sales initiatives, meeting targets, and strategizing based on data analysis to enhance sales performance and operational efficiency. People Management: Hire, train, and evaluate staff, manage work schedules, motivate team members to exceed sales targets, and ensure an excellent high level of customer satisfaction. Inventory Management: Manage and oversee inventory levels, ensure merchandise is well-organized in the store, and plan and coordinate inventory replenishment. Financial Management/ Store Operation: Oversee the store budget, manage store expenses, and drive the store’s financial performance.

    • Omni Sports Leader
      Mar 2021 - Jun 2021 · 4 mos

      Sustainably making benefit of sport accessible to many. Looking after the Operational Structure for store. 1. Stock Flow Management. 2. Geospatial Analysis for Customer Buying Potentiality. 3. PNL 4. Business Forecasting (Daily / Monthly / Yearly). 5. Visual Merchandising.