Istanbul, Türkiye
Team Mngmnt: Responsible for providing the daily management and direction of the Customer Care Team to ensure high levels of customer satisfaction Field Inventory Mngmnt: Coordinate the administration and / or monitoring of Capital Equipment and consigned inventory programs Tender Mngmnt (Romania): Manage, direct and monitor the overall performance of the tender process team to obtain maximum efficiency, quality, service and profitability for the organisation. Manage the development of plans for tender process activities to achieve targets. Ensure strong collaboration with the commercial team to be able reach out max. efficiency. Developing plans for streamlining tender processes. Developing plans for team activities to improve strategy. Reporting on a monthly basis. Business Mngmnt–Int: Responsible for developing first-class relationships, with organization; To develop, communicate and ensure the maintenance of the Customer Cervice policies and procedures as required by the company and the local rules; Building a partnership approach with Business Managers to service customers by ensuring regular customer care/field sales communications - in the provision of tenders and quotations, in developing and recommending solutions to customer requests for special products or non-standard deliveries, in developing and maintaining established customer accounts, in making regular contact (including visits) with purchasing departments, in identifying sales enhancement opportunities and in implementing any service improvement programs Business Mngmnt–Ext: Adjusts team strategies and initiatives to suit evolving customer requirements and opportunities for improvement Contract Mngmnt; Partner with Sales, Finance and Local and Corporate Legal and Global Compliance departments in order to initiate, track and finalize the documentation of customer contracts. Saving of all original documents and contracts
Team Mngmnt: Responsible for providing the daily management and direction of the customer service team to ensure high levels of customer satisfaction Business Mngmnt–Int: Responsible for developing first-class relationships, with organization; To develop, communicate and ensure the maintenance of the customer service policies and procedures as required by the company and the local rules; Building a partnership approach with country sales managers to service customers by ensuring regular customer services/field sales communications - in the provision of tenders and quotations, in developing and recommending solutions to customer requests for special products or non-standard deliveries, in developing and maintaining established customer accounts, in making regular contact (including visits) with purchasing departments, in identifying sales enhancement opportunities and in implementing any service improvement programmes Business Mngmnt–Ext: Adjusts team strategies and initiatives to suit evolving customer requirements and opportunities for improvement Contract Mngmnt; Partner with Sales, Finance and Local and Corporate Legal and Global Compliance departments in order to initiate, track and finalize the documentation of distributor contracts. Saving of all original documents and contracts *Quality: As interface to Customers and Sales Rep. has direct responsibility to facilitate, share documents and process to identify, notify and ensure any complaint or problem are addressed, thereby demonstrating high commitment to Quality in all interactions and behaviors - Act as needed to support and facilitate any field corrective action related his/her scope; Ensures awareness and compliance with applicable standard operating procedures to meet, comply and champion all quality and regulatory commitments of Boston Scientific *Compliance: support local security checks and cooperation with global comp. as contact partner to ensure and develop local comp. effectiveness and needs.
Maintenance of customer accounts in the system; Managing collection activities by customer visits, phone calls and conversations. Managing the credit limits of the customers, updating them when it is needed. Following their financial positions regarding assigned credit limit and receivable activities. Making decisions to collect bank letters from customers. Managing the Direct Collection System. Taking the responsibility of direct collection system to work properly. Managing the customer accounts regarding the write off and refund transactions. Making decision to charge the customers about the due date receivables and issuing invoices. Preparing the related documents each year needed by the headquarter for the customer agreements. Managing all of the customer agreements signed by the company, filing them, controlling them according to Turkish Law via contacting with the company lawyer. • Reporting Activities Preparing all of the account receivable related reports regarding Headquarter needs according to USGAAP and company policies. • AR Requirement • Aging • Top 10 • Credit Limit • Reserves and Guarantee list • Block Accounts • Collection Making bad debt analysis on a monthly basis and sharing the information with the finance team. Controlling the customer service activities regarding the account receivable. Controlling the conformity of the issued invoices and credit notes to the company polices and credit limit limitations in the system. • Managerial Activities Managing the credit analyst assistant; Controlling the transactions and activities made by her in and out of the system, Taking the responsibility of training the credit analyst assistant, helping her to develop the abilities and knowledge.