Chandigarh, India
- Analyzing the issues raised by key accounts and providing appropriate solution as and when required; building long lasting relationships through effective communication - Conducting contract negotiations with the clients and meeting the deadlines to fulfil the client’s goals and objectives - Planning the operations and resolving all the issues faced by the team in order to achieve the highest level of customer satisfaction and process excellence. - Mapping requirements in coordination with cross-functional teams and end-users and providing best solutions involving evaluation and definition of scope, clients management, scheduling, and resources for transition projects - Setting out in-house quality standards for various operational areas, ensuring a high-quality customer experience while adhering to the SLAs for their services. - Scheduling, organizing interviews with the clients. - Work closely with delivery team on open requirements.
- Managing Key clients like AU Small Finance Bank, AAVAS Financiers Ltd. with 2500 plus associate base - Coordinating with the clients to gather an in- depth understanding of the their needs & requirements and developing and delivering an effective solution - Spearheading end to end services, including timely payouts, invoice submission and collection of payments - Establishing communication with several teams and drawing insights from the customer feedbacks and implementing the same to improve the SLA & different KPI’s of the business - Organize Town halls and open houses to impart information regarding ESIC benefits/ PF process/ Insurance Benefits provide to settle any grievances and . - Support Client in Compliance Audits.
- Developed and implemented new ideas and SOP’s to the improve the quality of the services - Coordinated with different teams for timely collection of invoices payment from clients - Organize client meetings & schedules for open houses to settle any grievances that occurred at the client’s and associate’s end - Led a team of 22 members and supervised them in completing day- to- day tasks within the SLA - Managed the payroll process including attendance collection, preparation of salary sheet, upload in system, closer of f & f, incentive, reimbursement, gratuity, advance for 40 major clients including Mahindra & Mahindra Swaraj, Varun Beverages, Samsung and Bayer.
Scheduled, organized and conducted interviews with the clients. Shortlisting the profiles of candidates as per requirement. Arranged campus placement. Handled team of 8 recruiters.
Sourcing done for clients like Google, Dell , HSBC BANK Conducted Campus hiring Scheduling and conducting bulk line ups.