United Kingdom
Product Manager with 7+ years of experience delivering business critical digital products in complex and regulated environments. I specialise in turning ambiguous problems into clear product strategies, prioritised roadmaps, and high quality outcomes that improve efficiency and reduce risk. I operate across the full product lifecycle, from discovery and vision setting through to hands on delivery with engineering, design, and operational teams. I work closely with UX to shape user‑centred solutions and use data‑driven insights to validate assumptions, measure impact, and guide decision making throughout iterative delivery
Delivered SAPUI5 workflow products as part of the Journey Simplification programme, improving operational efficiency across Engineering Supply Chain. Launched the Material Receipting product (SAPUI5 + OData APIs), achieving a 50% reduction in processing time and an A‑graded SUS score. Led the roadmap and cross‑functional Agile team (internal + third‑party), defining epics, user stories, and prioritisation aligned to business value. Delivered the Material Location product to support FHAs, using SAP Datasphere views to improve visibility, compliance, and data‑driven decision making. Drove stakeholder alignment through Design Thinking workshops, uncovering user needs and identifying high‑impact opportunities.
Delivered the SaaS B2B API Data Suite for Toyota, Lexus, and Subaru, collaborating with data scientists and engineers to shape epics and user stories. Ran Agile delivery ceremonies, prioritised the backlog, and guided clients through onboarding to ensure smooth adoption of the API platform. Worked with stakeholders to define data and reporting requirements, supporting roadmap decisions and driving product adoption.
Delivered Kensei, a B2B SaaS data‑integrity platform allowing enterprises to notarise and query data via APIs using blockchain at scale. Defined product vision, roadmap, positioning, and growth opportunities through market and competitor analysis. Led customer workshops to understand needs, refine requirements, and drive product improvements. Set OKRs and prioritised initiatives with Product Owners and Engineering Managers using data‑driven insights. Led cross‑functional Agile teams (onshore/offshore), writing user stories, managing backlogs, and driving iterative delivery. Improved delivery efficiency (Scrum of Scrums & governance), deployment times (‑260%), and visibility of product usage (+80%).
Delivered Financial Wellness across four regions (UK, Germany, Hong Kong, Japan) on strict deadlines, launching multi‑region mobile/web experiences in a B2B2C model. Replaced complex WI legacy journeys and refreshed UI for high‑volume user flows, reducing related call‑centre enquiries by 50%. Led global discovery — created personas, ran surveys, analysed competitor landscape, and defined MVP scope with KPIs. Managed onshore/offshore Agile teams, defining epics and user stories, prioritising backlogs, and leading estimation & 3 Amigos sessions. Delivered multi‑region UX designs, overseeing prototyping, online/lab testing, and A/B tests to validate decisions. Applied design thinking and new tech stack adoption to transform pension journeys and improve customer satisfaction.
Conducted Financial Wellness Competitor analysis. Produced business case for Financial Wellness for the UK region.
I successfully implemented the IBM Tealeaf session capture and analytics suite at Lloyds Banking Group for Digital Risk and eCommerce. This involved deploying the platform across Lloyds, Halifax, and BOS digital customer journeys on various devices. The Tealeaf suite facilitated in-depth analysis of customer journeys, providing valuable insights into user behavior and enabling targeted improvements for an enhanced overall digital experience.