United States
• Passionate about working collaboratively with cross-functional teams to deliver robust product solutions • Extensive experience in gathering requirements and interviewing Subject Matter Experts (SMEs) • Adept at developing business requirements, test cases, and sequence diagrams • Strong experience in understanding, analyzing ongoing business processes, identifying the scope for improvement, making recommendations and implementing new processes and protocols
. Wrote and revised technical documentation, such as user’s manual, test cases, requirement documents, and quick reference guides. • Created Wiki pages illustrating how to use the organization’s internal tracking tool. • Tested the application instance and facilitated in the design upgrade of the application. • Produced audio-video tutorials demonstrating various features of the Web based applications.