Washington DC-Baltimore Area
I’m an Engagement Director with deep experience leading enterprise customer success and digital transformation programs in complex, highly regulated environments. At Salesforce, I partner with executive stakeholders to drive adoption, value realization, and long-term customer outcomes across large-scale, multi-year engagements. My work sits at the intersection of strategy, technology, and people — aligning Customer 360 solutions to critical business priorities and measurable results. My leadership style is rooted in clarity, accountability, and trust. I use agile principles to create alignment across diverse teams, enable transparency at the executive level, and keep complex programs focused on outcomes that matter. Rather than optimizing for speed alone, I build sustainable delivery models that adapt as business needs evolve. What I bring: • Executive stakeholder engagement & trusted advisor relationships • Enterprise program leadership across cross-functional teams • Customer adoption, value realization & transformation outcomes • Scaled delivery in complex, regulated environments I’m passionate about helping customers not just implement technology — but realize lasting business value. Open to: Senior Engagement Management, Customer Success Leadership, and Enterprise Transformation roles.
Executive owner for large-scale enterprise Salesforce engagements, accountable for customer success, adoption, and value realization. - Own executive relationships and overall success for complex, multi-year enterprise engagements from initiation through value realization. - Partner with C-suite and senior leaders to align Salesforce Customer 360 solutions to business-critical priorities and measurable outcomes. - Lead cross-functional teams (Sales, Product, Partners, Customer Success) to drive adoption, governance, and long-term customer value. - Serve as executive escalation point, proactively mitigating risk in highly regulated environments. - Guide customers through organizational change, scaling operating models that support sustained adoption and growth. Leadership & Delivery Approach: - Apply scaled agile principles to drive predictable delivery across large, cross-functional enterprise programs. - Establish governance models that balance agility with executive oversight. - Coach leaders and teams on outcome-based planning and incremental value realization. - Use agile as a leadership framework, not a process.
- Led multiple enterprise Salesforce transformation programs, managing scope, delivery, risk, and stakeholder alignment across business and technology teams. - Drove customer adoption and value realization by aligning implementation milestones to business outcomes, not just technical delivery. - Built trusted advisor relationships with executive stakeholders, enabling strong governance and clear decision-making across multi-year engagements. - Coordinated global, cross-functional teams to deliver complex programs on time while maintaining high customer satisfaction. - Supported account growth and renewal efforts by demonstrating realized value and positioning customers for long-term success. - Leveraged scaled agile practices to improve customer adoption, reduce delivery risk, and ensure continuous value realization throughout the engagement lifecycle.