Nicolaas Richter

Operations & Supply Chain Professional | Logistics, Planning & Strategy | TIAS MSc Candidate | MPhil Inclusive Innovation (UCT) | Management & Business Administration (UCT)

South Africa

About

I see supply chains as the nervous system of any business. When they're healthy, everything flows. When they're compromised, the organisation seizes up. I bring a dual perspective: 𝗧𝗵𝗲 𝗘𝗻𝘁𝗿𝗲𝗽𝗿𝗲𝗻𝗲𝘂𝗿𝗶𝗮𝗹 𝗢𝗽𝗲𝗿𝗮𝘁𝗼𝗿: I treat company resources with the same discipline I treated my own capital. I understand margin pressure, cash flow constraints, and the 100 small decisions that separate operational excellence from chaos. 𝗧𝗵𝗲 𝗦𝘆𝘀𝘁𝗲𝗺𝘀 𝗧𝗵𝗶𝗻𝗸𝗲𝗿: I use structured analysis to solve root causes, not just symptoms. I bootstrapped a B2B import-distribution network to seven-figure turnover, managing 9-month supply chains, multi-region fulfilment, and 1,000+ wholesale accounts. My MPhil in Inclusive Innovation shaped my inclusive leadership style through three years of research into social systems, effectively an ESG-focused MBA lens. I believe in ethical business that balances people, planet, and profit. Based in Amsterdam (Zoekjaar Visa; immediately available and sponsorship-ready), I’m looking for an Operations or Supply Chain role where complexity is the feature, not the bug. 𝗖𝗼𝗿𝗲: Inventory Planning | Process Optimisation | B2B Logistics | Change Management | ESG-aware Ops

Experience

  • Operations Manager (Co-Owner) at The Keratin Lab
    Sep 2018 - Present · 7 yrs 10 mos

    𝗔𝘀𝘀𝗲𝘁 𝗢𝗽𝘁𝗶𝗺𝗶𝘀𝗮𝘁𝗶𝗼𝗻: Repurposed 80sqm of under-utilised warehouse space to launch a technical academy, turning a fixed cost into a revenue generator. 𝗩𝗲𝗿𝘁𝗶𝗰𝗮𝗹 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻: Secured direct-import supply agreements from Brazil, bypassing local wholesalers to secure IP and improve margins. 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻: Implemented cloud-based booking and feedback systems (Fresha/Lightspeed) to drive a 4.9-star customer retention rate.

  • Operations & Supply Chain Director (Co-Owner) at Hed Kulture
    Apr 2016 - Dec 2021 · 5 yrs 9 mos

    Co-founded and scaled a 𝗕𝟮𝗕 𝗱𝗶𝘀𝘁𝗿𝗶𝗯𝘂𝘁𝗶𝗼𝗻 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀. Managed end-to-end supply chain for the 'Mycro Keratin' brand. 𝗟𝗼𝗴𝗶𝘀𝘁𝗶𝗰𝘀: Oversaw the full logistics workflow, including inbound receiving, storage optimisation, and outbound dispatch. Managed order fulfilment (pick & pack) and drove operational standards through comprehensive staff training and onboarding. 𝗖𝗼𝘀𝘁 𝗥𝗲𝗱𝘂𝗰𝘁𝗶𝗼𝗻: Connected fragmented operational systems into a unified digital ecosystem. Eliminated manual data entry bottlenecks to reduce cycle times by nearly 70%, maximising output and ensuring seamless scalability during high-growth periods. 𝗪𝗼𝗿𝗸𝗶𝗻𝗴 𝗖𝗮𝗽𝗶𝘁𝗮𝗹: Bootstrapped the entire operation through strict cash-to-cash cycle management and inventory planning.

  • National Sales & Education Manager at z.one concept
    Mar 2010 - Mar 2016 · 6 yrs 1 mo

    𝗠𝗮𝗿𝗸𝗲𝘁 𝗘𝗻𝘁𝗿𝘆: Built a national distribution network from scratch, establishing the brands as category leaders in the professional channel. 𝗗𝗲𝗺𝗮𝗻𝗱 𝗣𝗹𝗮𝗻𝗻𝗶𝗻𝗴: Managed national sales forecasting and stock allocation to prevent stockouts during high-growth launch phases. 𝗧𝗲𝗮𝗺 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽: Built and trained a countrywide sales and technical education team.

  • Regional Distribution at label.m
    Jan 2009 - Feb 2010 · 1 yr 2 mos

    Built 𝗿𝗲𝗴𝗶𝗼𝗻𝗮𝗹 𝗱𝗶𝘀𝘁𝗿𝗶𝗯𝘂𝘁𝗶𝗼𝗻 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 from zero to profitability in 12 months.

  • Multi-Site Reception at TONI&GUY
    Apr 2004 - Jan 2008 · 3 yrs 10 mos

    Managed front-of-house operations across 𝟴 𝗳𝗹𝗮𝗴𝘀𝗵𝗶𝗽 𝗟𝗼𝗻𝗱𝗼𝗻 𝗹𝗼𝗰𝗮𝘁𝗶𝗼𝗻𝘀.