Nicolas Stephan

Executive Director - Satellite Operations @ Es'hailSat

Doha, Qatar

About

Highly accomplished result-driven Satellite professional with over 20 years of technical leadership & business experience. Bring a wide range of satellite industry knowledge with proven track record of procuring, implementing, testing and operating satellites & ground systems. Execute projects from RFP to operations. Manager with experience in supporting & developing new satellite operators. The views expressed on LinkedIn are my own and do not necessarily reflect the views of Es'hailSat.

Experience

  • Es'hailSat - the Qatar Satellite Company (On-site)
    • Executive Director, Satellite Operations
      Jun 2019 - Present · 7 yrs 1 mo

      Same as previous position with the following additional duties Responsible for: - Driving Digital Transformation, Leading Change Management and Continuous Service Improvement, Change management - Instituting Agile methodologies for Project Management, - Developing ITSM processes, deploying ticketing system (ServiceNow) and making staff embracing Change Management across different functions, - Improving service to customers (internal and external), - Managing user needs and customer service portal.

    • Director, Satellite Operations
      Jan 2015 - May 2019 · 4 yrs 5 mos

      Responsible for: - Managing the Operations Department, - Procuring complex ground systems, - Designing and managing security operations (COMSEC), - Supporting Es’hailSat Top Management in company strategic orientation. Operations management - Managing Es’hailSat operations from handover to decommissioning, - Planning yearly and monthly operations and maintenance activities, - Designing Concept of Operations following industry best practices & ITIL framework to ensure reliable and safe operations, - Leading operational improvement by enhancing procedures, processes, and monitoring systems. Project management - Monitoring and managing vendors and suppliers, - Project Manager for -> Es'hail-2 operations and ground segment activities, -> Es’hail-1 transfer of operations and ground system deployment, - Leading Es'hailSat team during the different programme meetings and testing phases with satellite manufacturer & ground system providers, - Conducting reviews & supervising all installation and testing activities. Department management - Leading teams of operations professionals and Change Management team. - Recruiting & coaching Operations staff, - Defining department management plans, quality assurance policies for safe satellite operations, - Managing all financial aspects of the SatOps department.

  • Business Development Director Asia at SSC – Swedish Space Corporation
    Jul 2013 - Jun 2014 · 1 yr

    Swedish Space Corporation (SSC) is the leading provider for advance space services. Representative of SSC Group in Asia, development of business & partnerships for Engineering Services (ES) & Satellite Management Services (SaMS) divisions: - Market analysis, - Preparation of financial and technical proposal for complex projects, - Business Development by attending trade fair and conferences, - Representative of Swedish Space Corporation in Asia, - Understanding opportunities for the company’s core businesses, - Development of customer base, new opportunities & new services in new markets, - Creation & development of the business network for the SSC Group, - Identification of potential targets for acquisitions/partnerships.

  • General Manager at LSE Space Middle East JLT
    Sep 2008 - Jun 2013 · 4 yrs 10 mos

    Establishment, development and management of LSE Space Middle East JLT in Dubai, company providing Engineering & Consultancy Services to the Middle East community. The GM role is a multi-tasking role including: - Company formation in the UAE (license, offices, local regulations…), - Operations establishment from staff hiring to deployment - Management a large team of engineers, - Full responsibility on P&L, - Directly report to CEO in Germany, - Business Development through trade fair, networking activities, and event organization. - Development of commercial proposals, - Leading and coaching technical teams, - Support to the other SSC divisions regionally, - Management all regional projects.

  • Project Manager & Senior Satellite Operation Engineer at LSE Space Engineering & Operations AG
    Mar 2008 - Aug 2008 · 6 mos

    Leading a team of engineers to develop operational concept and procedures for Airbus DS for a communication satellite.

  • Travel at Career Break
    Jan 2007 - Mar 2008 · 1 yr 3 mos

    World trip using only local transport systems.